Level 1 Support engineer (Team Lead)
1 днів тому

Level 1 Support engineer (Team Lead)

We are looking for

Level 1 Support engineer (Team Lead)

Lviv, Kyiv, Khmelnytskyi, Ivano-Frankivsk, Cherkasy, Poltava, Vinnytsia, Lutsk, Kharkiv, remote

Vacancy level : Team lead

Domain : Healthcare

Customer : Europe (Germany)

Team composition : 5 Level 1 support engineers

Project description : Our client is a company, which specializes in medical devices and devices for rehabilitation. Another important focus of our client is wellness and muscle training.

At the moment, we are looking for engineers for the project which consists of Symbiont Tec Suit, a data analyzer and an app that provides an overview of the body’s data relevant to training.

The project is a combination of electrical stimulation therapy with electrical muscle stimulation with real-time measurements.

It also evaluates and coaches (by means of EMS device) plus there’s an app that supports users in all aspects of training.

What you bring along :

  • 2+ years of experience in a job in the IT (or related to IT) market; Good understanding of computer systems; Ability to diagnose and resolve basic technical issues;
  • Excellent communication skills; Customer-oriented and cool-tempered; Knowledge of AWS (EKS) and Kubernetes (restarting deployment / pods);
  • Monitoring skills (Grafana); English Upper-Intermediate or higher.

    This is your mission :

  • Mentor and manage Level 1 support engineers in the department; Serve as the first point of contact for customers seeking technical assistance over email;
  • Perform remote troubleshooting through diagnostic techniques; Determine the best solution based on the issue and details provided by customers;
  • Walk the customer through the problem-solving process; Direct unresolved issues to the next level of support personnel; Follow-up and update customer status and information;
  • Pass on any feedback or suggestions by customers to the appropriate internal team; Identify and suggest possible improvements on procedures.

    Nice to have :

    Experience as a team leader or supervisor.

    Your benefits :

  • Flexible remote policy; Reimbursement of education and certification; Medical insurance and sports services compensation;
  • Paid out of reach, sick days and public holidays; Language school on site; Accounting and legal support.


    Get to know us better

    At Avenga we develop strategy, design, technological solutions and software products. We are experts in sophisticated technology solutions for the pharmaceutical, finance, insurance, real estate, and automotive industries.


    offices around the world

    years of experience

    More opportunities for you

  • Kharkiv
  • Khmelnytskyi
  • Lutsk
  • Ivano-Frankivsk
  • Other
  • Specialization 0 Position X

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