BS Junior Customer Support Engineer
SoftServe
Lviv, Ukraine
4 днів тому

About Company

SoftServe Business Systems is a division of SoftServe with the primary goal of creating innovative technologies for increasing efficiency of sales and other business processes of our customers, thus helping them not only to stay in-step with the times but sometimes to be ahead of it.

The company competencies include a number of fields, from Cloud, Security, and UX Design to Big Analytics and the Internet of Things.

We are the company focused on the production and maintenance of software, innovations, and services for the FMCG market.

Our main customers, companies like Mars, Unilever, InBev, and Borjomi are large commercial and industrial enterprises, which develop their business in Europe and Middle Asia.

We are looking for a candidate to share our company values such as mutual responsibility, humane attitude, mastery, ideas, improvement, and become a reliable partner for our team.

Requirements

  • Previous experience in technical support (CRM or ERP systems)
  • Active skills using SQL-scripts
  • Knowledge or experience with MS SQL (or other DBMS)
  • Excellent verbal and written communication skills
  • Fluent Ukrainian and Russian
  • Stress-resistance, and ability to handle a large number of requests
  • Ability to work in a team
  • Responsibilities

  • Solving typical incidents through remote access (system crashes, data synchronization / import / export issues)
  • Installation and configuration of Desktop / Mobile versions of the system in the client environment
  • Consulting clients on installation and system functionality
  • Escalation of requests to responsible parties
  • Monitoring the status and progress toward the resolution of all open incidents
  • Participation in the internal and external projects
  • As a Plus

  • Knowledge of FMCG market
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