IT ServiceDesk Engineer
Global Logic
Lviv, Ukraine
3 днів тому

Description :

GlobalLogic company is a software engineering company providing R&D software services, custom software solutions, and consultancy expertise to companies across the globe.

GlobalLogic is a full-lifecycle product development services leader that combines deep domain expertise and cross-industry experience to connect makers with markets worldwide.

Headquartered in the United States, Silicon Valley, GlobalLogic operates design and engineering centers around the world, extending the benefits of its authentic global presence to customers in digital media, electronics, healthcare, infrastructure, finance, retail, and telecom industries.

Requirements :

  • Intermediate knowledge of operating systems and applications in use within the Company, deployment experience on corporate equipment;
  • Solid background in systems administration, consulting, and excellent customer service skills;
  • Intermediate knowledge of LAN, DHCP, DNS, Routing, TCP / IP stack, VLAN etc.;
  • Intermediate knowledge in administration and configuration of AD, DNS, DHCP;
  • Solid knowledge of Windows OS administration. PC architecture understanding;
  • Strong HW / SW problem solving and troubleshooting skills;
  • Experience in Mac or Linux administration, OS troubleshooting;
  • Ambition to learn new systems, procedures, techniques in a short period of time;
  • Ability to work independently or within an existing team of IT professionals;
  • Good reporting and prioritization skills;
  • Good skills to build business relations with Management / Employees / Colleagues;
  • English Language Level : Intermediate level in writing, reading, speaking

    Preferences : Linux, DNS, DHCP

    Linux, DNS, DHCP

    Job Responsibilities :

    Producing deliverables of predictably good quality without regular reviews.

    Performing routine IT tasks, 2nd level of support (user incidents and service requests). Defining problems and change requests for next level of IT Support.

    Preparing and installing all standard and specific IT environments (desktops, laptops, servers, peripherals, audio- and video-communication equipment).

    Installing, configuring, and upgrading operating systems and software, using standard business and project-specific packages.

    Configuring and commutating network and telecommunication links.

    Responding to support requests, diagnosing equipment and configuration issues with a variety of applications on desktops, laptops and servers remotely or directly on the user-side.

    Troubleshoot problems with computer systems, including troubleshooting hardware and software, e-mail, network, and peripheral equipment problems, document resolutions for future reference.

    Assisting in the installation of network infrastructure equipment including cabling plants, communications backbone equipment, and telecommunications hardware.

    Assisting in the organization of presentations, audio- and video-conferencing (equipment setup, configuration, and testing).

    Assisting in monitoring and troubleshooting of LAN and WAN systems and resolving communications and networking problems.

    Monitoring problem / changing activities and coordinating the involvement of technical and end-users to ensure effective implementation of new or enhanced systems and resolution of user problems.

    What We Offer

    Exciting Projects : Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to participate in creating market-defining products using the latest technologies.

    Collaborative Environment : Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment or even abroad in one of our global centers or client facilities!

    Work-Life Balance : GlobalLogic prioritizes work-life balance, which is why we offer flexible opportunities and options.

    Professional Development : Our dedicated Learning & Development team regularly organizes certification and technical / soft skill training to help you realize your professional goals.

    Excellent Benefits : We provide our consultants with competitive compensation and benefits

    Fun Perks : We want you to love where you work, which is why we host sports classes, cultural, social and team building activities such as sports competitions and end-of-year corporate parties.

    Our vibrant offices also include dedicated GL Zones and rooftop decks where you can drink coffee or tea with your colleagues over a game of table football or darts!

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