is inviting talented professionals to join our project as a Production Engineer in our Ukraine offices and remotely.
The Production Engineer (PE) position has responsibility for deploying and configuring the application on customers staging and production systems.
In this role, the PE will act as an Engineer to setup, configure and integrate the platform.
The PE also works to troubleshoot and resolve issues tickets as they are found during testing from customer or implementation teams.
This position reports to the Manager Director of Production Engineering.
Areas of Responsibility
Deploys the application to the customer environment including the cloud being used
Deploys the packages to the customer environments
Works to troubleshoot and resolve the issues during the deployment and any related tickets
Politely interacts directly with end users
Documents ticket resolution for future reference
Searches available documentation to resolve tickets
Investigates application and system configuration
Performs database queries to research issues
Escalates tickets to the appropriate teams
Conforms to the daily, weekly and monthly reporting requirements for PE’s
Periodic travel (once in 6 months or more)
4+ years of SQL Server knowledge or any other RDBMS
Knowledge Experience in writing the SQL Queries to access the data from the databases
Knowledge Experience in SQL Server profiler for performance tuning
Knowledge Experience in IIS (Internet Information Services)
Knowledge Experience in Windows and Unix Server environments
Knowledge Experience of open source databases like mysql, posgreSQL is a plus
Understanding of OS network firewalls is a plus
Strong troubleshooting skills
4+ years’ experience managing SQL Server based applications
4+ years’ experience performing end user support
Comfortable using Windows applications including Word, Excel, and PowerPoint
Education and / or Experience Bachelor’s or Master’s Degree in Computer Science or Engineering or another related field is required