Description :
Harmonic is a leading provider of innovative broadband solutions that deliver video, voice and data to telecom providers around the world.
Harmonic EDGE team works on developing the industry’s first software-based CCAP solution. This solution allows cable operator companies to deliver the IP-based data, video, and voice services to millions of customers.
GlobalLogic team is involved in development, manual and automated testing, as well as in solution integration at customers’ head.
We Offer :
Opportunity to work in the team of domain professionals promoting high working standards.
Experience in support of world leading Cable Operators and Multiple-System Operators (MSOs) across the globe.
Comprehensive training in areas of Digital Video, DOCSIS, Networking.
Hands-on experience in development, maintenance and support of modern embedded systems (Linux-based).
Work with cutting-edge networking solutions employing latest NFV and SDN technologies
Work in multicultural development and support teams spread across continents.
Visits to customers in Western Europe and USA for troubleshooting complex technical support cases and performing system integration activities
Requirements :
1) Experience with support of Linux based operating systems.
We expect that you know :
how systemd works (systemctl, journalctl)
main networking tools (ifconfig, netstat, iptables)
how to work with file system (fsck, fstab, mount, lsblk)
how to identify and troubleshoot performance issues on the system
basic bash scripting (while, for, sed, awk, timeout, printf)
2) Experience with support of networking environment.
We expect that you :
have good experience with tcpdump and wireshark
know OSI model with detailed description of each layer
have good DHCP understanding (messaging, relays, optional fields)
know on the basic level main routing protocols (OSPF, BGP, EIGRP)
have good understanding on how packets / frames traverse the network (MAC tables, ARP, encapsulation / decapsulation)
have basic understanding of IGMP + PIM
3) Experience in customer support / product support activities :
good spoken English (you don’t have issues with holding long technical discussions)
deep cooperation with R&D department
Would be a plus :
Experience with Salesforce / Jira / Confluence
Knowledge of Zabbix / Grafana
Expereince with PostgreSQL / Prometheus
Python scripting (telebot, pyzabbix)
Black-Box testing
Experience with Pacemaker / RabbitMQ / GlusterFS
Understanding of DOCSIS
Job Responsibilities :
Participate with Engineering and Marketing in product focused bug reviews to provide Customer Support input on severity and priority in the customer’s environment.
What We Offer
Exciting Projects : Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to participate in creating market-defining products using the latest technologies.
Collaborative Environment : Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment or even abroad in one of our global centers or client facilities!
Work-Life Balance : GlobalLogic prioritizes work-life balance, which is why we offer flexible opportunities and options.
Professional Development : Our dedicated Learning & Development team regularly organizes certification and technical / soft skill training to help you realize your professional goals.
Excellent Benefits : We provide our consultants with competitive compensation and benefits
Fun Perks : We want you to love where you work, which is why we host sports classes, cultural, social and team building activities such as sports competitions and end-of-year corporate parties.
Our vibrant offices also include dedicated GL Zones and rooftop decks where you can drink coffee or tea with your colleagues over a game of table football or darts!
