Salesforce Administrator will be responsible for the Salesforce CRM and FinancialForce PSA and EPR application’s usage, maintenance and support.
The successful candidate shall have experience implementing and administering enterprise class CRM, PSA and ERP systems and a record of
partnering with business users to support and improve business processes using best practices of Salesforce and associated technologies. The
position will be responsible for day-to-day administration and for ensuring the stability, integrity and efficient operation of the FinancialForce and
Salesforce CRM. In this high-visibility role, product knowledge, analytical thinking, exceptional problem-solving skills and the ability to collaborate
with others to positively impact the business are all keys to success.
Serve as the primary system administrator for EIS Salesforce.com and FinancialForce environment and perform administrative duties such as user provisioning, reports and dashboards, workflow management, system configuration, data quality, security administration, customization and other routine tasks.
Build and maintain system automations and workflows based on business needs.
Build, maintain and enhance reports / dashboards so they yield meaningful metrics to support different business functions.
Coordinate the evaluation, scope and completion of new development requests and bug fixes.
Communicate with technical support organizations for Salesforce, FinancialForce, and for all integration vendors.
Work with the product owners and other technology team members to establish processes to support administrative, development, and change management activities.
Identify, build, manage, and support third party integration.
Develop documentation of existing systems and procedures.
Establish training material as needed and assist in training new users.
Stay abreast of product trends, technology innovations, Salesforce.com and FinancialForce product releases and updates, new features and system best practices.
Analyze, evaluate and propose system changes to business sponsors.
Minimum 3 years of experience as a Salesforce administrator.
Knowledge and experience of application administration and configuration specific to Salesforce.com such as Object Builder, Validation Rules, Page Layouts, Workflow, Process Builder, Sharing Rules, Custom fields, Reports & Dashboards.
Strong understanding of the Salesforce.com platform functionality and best practices.
Experience with Atlassian Jira
A demonstrated ability of analyzing needs, articulating and assessing the impact of complex requirements and working across cross- functional teams to prioritize requirements.
Strong analytical and problem solving skills.
Excellent interpersonal skills, communication skills, a positive attitude, ability to ask right questions
Proven ability to maintain sensitive personal and company information’s confidentiality
Salesforce Admin Certification (Advanced preferred)
FinancialForce Admin Certification (preferred, but not required)
Proficiency in English
DESIRED, BUT NOT REQURED
Experience with Bamboo HR and its integration with FinancialForce
Experience with FinancialForce ERP
Experience with Hubspot
Experience with Einstein Analytics
WHAT WE OFFER
Variety of new knowledge sharing and training opportunities
Unique international working environment
Paid vacation and sick leave
Various social & team-building activities
EIS is an insurance software company that enables leading insurers to innovate and operate like a tech company : fast, simple, agile. Founded in
2008, EIS provides a platform for high-velocity insurance. This open, flexible platform of core systems and digital solutions liberates insurers to
accelerate and scale innovation, launch products faster, deliver new revenue channels, and create insurance experiences the world will love. And
with thousands of open APIs, the platform gives insurers the freedom to connect to a vast ecosystem of insurtech and emerging technologies.
Headquartered in San Francisco, EIS powers premium growth for insurers in all lines of business worldwide.