Community Manager
Genesis
Киев
1 днів тому
source : find-job.com.ua

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users.

We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

Suits is a new game where you can build your digital dream closet and discover incredible looks combining various pieces of clothes.

While playing Suits you will makeover your virtual model with fabulous items from real-world fashion brands and hundreds of unique hair and makeup styles.

Vote to choose the best looks of other players and define fashion trends. Participate in exciting challenges to win exclusive items for your closet.

What you’ll do :

  • Provide superb Customer Support to players for game-related queries they may have;
  • Monitor and respond to customer complaints and store reviews;
  • Build a community around the game. Foster a positive, constructive, and communicative community of players that feel heard and appreciated;
  • Figure out what the community wants and feed that back to the game developers;
  • Collect and analyze all incoming requests from the users and respond to questions;
  • Collaborate with internal teams for project-related requests;
  • Provide assistance to developers and QAs by forwarding them key information from all the issues reported by players.
  • Our requirements :

  • Upper-intermediate / advanced level of English is a must ;
  • Excellent writing and communication skills;
  • Ability to compose easy-to-understand instructions and polite replies to customer complaints in English;
  • Passion for learning and problem-solving;
  • Passion for mobile games;
  • Experience in a Customer Service Representative or Community Manager role will be a plus; we will teach everything that’s needed.
  • Genesis is a unique place for development and growth :

    Our company is built on the ability to find the best people and create unique conditions for them :

    Comfortable work environment and flexible work hours

    An excellent office with a summer terrace, lounge zone, kitchen, and PlayStation located within a 5-minute walk from Tarasa Shevchenka metro station.

    There are many plants and a special ventilation system in our offices. We provide 20 days of paid vacation and flexible work hours.

    Health care and Sport

    We provide breakfasts, lunches, unlimited fruit, snacks, smoothies, and yogurts in the office. The office also has an in-house corporate doctor.

    We provide employees with health insurance. Free training for running, football, basketball, volleyball, and yoga with professional coaches is available to staff.

    Corporate discounts for a gym membership and sponsorship for participation in sports competitions are also accessible.

    Learning and Development

    We have Business and Management Schools for company employees with Genesis executives as lecturers. We provide an online library and free English lessons as well as access to paid conferences, training, and seminars.

    Loud parties

    Every summer and winter, we organize parties with crazy line-ups at cool locations. Every month each project meets for a get-together, and after a quarterly report, there is a party.

    Genesis is an entrepreneurial ecosystem where every employee can make their ideas a reality. Almost all Genesis executives have grown within the company and started managing projects by the age of 22-27 years.

    We invest and encourage the initiatives of our employees. Currently, 70% of Genesis’ revenue comes from projects that five years ago didn’t even exist.

    Join our team!

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