Location : Lviv
Are you ready to join a multinational company and a dynamic team for great achievements? Do you like unique challenges and experiences?
Do you want to use professional competencies and skills? We offer an attractive and dynamic international working environment with constant opportunities for development, reflecting our conviction that people are our most important asset.
Nestle Business Services is announcing an opening for Contact Center Specialist with knowledge of Croatian or Serbian, Contact Center team in Lviv.
Main responsibilities :
Accurately and timely respond to customer inquiries;
Provide required information using available resources;
Follow up calls where necessary;
Participate in KPIs trends, root cause analysis of mistakes / errors and problem solving;
Ensure the availability of updated Standards due to legal and process changes and Nestle Best Practices.
Main requirements :
University degree either in Economics / Accountancy / International relations / Philology;
Good analytical skills;
Good listening and communication skills (excellent written skills);
Good time management skills;
Good knowledge of MS Office.
Knowledge of English (Upper-intermediate : spoken and written);
Knowledge of Croatian or Serbian (Fluent : spoken and written).
We consider candidates with special needs (disability).