1st line Support

Sentione

Odesa, UA

1 днів тому

source : Just Join IT

Polish (advanced)

SentiOne is AI-powered social listening and omnichannel customer service automation platform, powered by an industry-agnostic NLU engine, that lets you create virtual assistants and bots across multiple channels in days instead of months.

We provide cutting-edge AI technology for automating customer service across multiple channels combined with powerful social listening and analytics.

IT Support

Location : Poland (Gdańsk / Warsaw / remote)

Workload : Full time

Type of contract : B2B

What You’ll Be Responsible For :

Working on innovative SentiOne Automate product (Conversational AI platform)

First-line analysis of all reported issues by the customers that occurred in our systems

Monitoring reported issues in Jira Service Desk

Testing and troubleshooting basic incidents

Support the QA team in testing the issues, new features and ensure the high quality of our products

Preparing SLA reports

Ensure smooth communication between the clients, SentiOne teams, and vendors to solve the problem

What You Need to Get the Job Done :

1-2 years of experience in a similar job position (e.g. 1st line support, software tester, service desk specialist)

Analytical skills and attention to details

Basic understanding of software development

Excellent problem-solving and communication skills

Good work organization

Advanced polish language level and good conversational English level (min. B2) it’s a must. We have an international team and work with polish and foreign clients

Ability to be on standby outside standard working hours

Experience in using the ticket system

Nice to have

Interest in the AI field

Knowledge about ITIL

What Are Our Drawing Cards :

GREAT TEAM! Get ready to work in a fun and extremely ambitious team. You will always be able to count on the support of your colleagues, both international and local!

IMPACT . We believe in hiring great people and giving them space to use their knowledge and experience. You can be sure that your voice and all your ideas will be heard!

OWN PRODUCT . We create our own products using the latest technologies and keep up with the latest trends in the AI industry.

SOCIALS & OFFSITES . Depending on the pandemic situation, we organize sailing / kayaking offsites, beer nights, board games, birthday pizza & cake once a month.

And our integration events are surely the ones to remember!

TOP-NOTCH EQUIPMENT. We provide everything you need - High-end MacBook or powerful workstation and all other necessary tools.

INFORMAL ATMOSPHERE. We thrive within a flat structure and believe in a relaxed atmosphere and flexible working hours.

HEALTH & SPORTS PERKS. Private medical care covered in 100%. Plus MultiSport card (after covid) and people who like to work out.

Climbing, sailing, snowboard, gym? You will always find a training partner!

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