Technical Support Engineer
Materialise
Ukraine
4 днів тому

The Position

As a growing company, Materialise is always looking for enthusiastic Customer Support Engineers who want to work in an environment full of revolutionary technology and surrounded by people passionate about their work.

Qualifications & Experience

Responsibilities

  • Act as the first point of contact for technical questions, incidents and service requests related to Materialise Medical Software products.
  • Assist in the resolution of technical incidents and problems related to the usage, configuration or setup of those products in a timely and professional matter.
  • These include troubleshooting of licensing issues and escalating to the expert team when needed.

  • Increase your professional knowledge and technical skills to further optimize our internal knowledgebase.
  • Gather the complaints from our Application Engineering team, start the complaint handling process, interface between the customer and the Product Experience Engineer
  • You monitor the ticket queue and respond to all tickets within the established timelines.
  • Requirements

  • Excellent written and verbal knowledge of English
  • Strong customer communication skills
  • Self-governing and customer-oriented with keen attention to detail
  • You are well organized and process-minded
  • Ability to troubleshoot issues independently and deliver clear easy-to-follow solutions
  • Ability to prioritize work and manage time efficiently
  • Ability to go deep in the technical knowledge of the software tools.
  • General knowledge on desktop hardware
  • Familiarity with complex licensing structures is a plus
  • We offer an inspiring and challenging job with growth potential in an innovative market. You will be part of a dedicated team within a dynamic company that highly values openness, trust and team spirit.

  • accessibility new
  • Having a healthy work-life balance

    When creating a better and healthier world, a good place to start is with yourself. That’s why we encourage our employees to stay fit both physically and mentally by offering sports workshops and flexible hours with the possibility of working remotely.

  • local airport
  • Personal growth and career opportunities

    Materialise invests in people and want to see them grow in a career that fits them best. We offer personal training to every employee, so they can access every available career opportunity.

  • supervisor account
  • Team building

    It’s also important to enjoy working at Materialise. With initiatives such as memorable team building activities, lively after-work drinks and team lunches, we’re building a work environment in which our employees feel good.

    Innovation is key

    Innovation isn’t an empty word at Materialise. We create and deliver high-tech solutions in additive manufacturing. Innovation and leadership by our employees is both encouraged and rewarded.

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    Моя електронна адреса
    Натиснувши кнопку "Продовжити", я даю неофіційну згоду на обробку моїх даних та надсилання мені електронних сповіщень, як це описано в Політиці конфіденційності . Я можу відмовитися від моєї згоди або скасувати підписку в будь-який час.
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