BS Junior Customer Support Engineer (Spanish language)
SoftServe
Lviv; Kyiv; Kharkiv, Ukraine
6 днів тому

About Company

SoftServe Business Systems was founded in 2003. As a product company our primary goal is to create innovative technologies for increasing efficiency of sales and other business processes of our customers, helping them not only to keep up with the times but sometimes to stay ahead of it.

We are the Company focused on the production and maintenance of software, innovations, and services for FMCG market. Among our 100 customers, we can mention Unilever, JDE, AB InBev, Efes Henkel, Nestle, Danone from 10 countries in Eastern Europe and Central Asia.

We are looking for a professional or someone who can become the one, who will be inspired by our ambitious goals and ideas.

The candidate able to share the values of our company and become a reliable partner for the team.

Requirements

  • Fluency in Spanish and Russian
  • Previous experience in technical support CRM or ERP systems
  • Active skills using SQL-scripts
  • Knowledge or experience with MS SQL or other DBMS
  • Excellent verbal and written communication skills
  • Stress resistance, and ability to handle a large number of requests
  • Ability to work in a team
  • Responsibilities

  • Solving typical user incidents through remote access system crashes, data synchronization / import / export issues
  • Installation and configuration of Desktop / Mobile versions of system in client’s environment
  • Consulting clients on installation and system functionality
  • Escalation of requests to responsible parties
  • Monitoring the status and progress towards resolution of all open incidents
  • Participation in internal and external projects
  • As a Plus

  • Knowledge of FMCG market
  • Повідомте про це
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    Застосувати
    Моя електронна адреса
    Клацнувши по кнопці "# кнопка", я даю згоду neuvoo на обробку моїх даних та надсилання сповіщень електронною поштою, як це детально описано в Політиці конфіденційності neuvoo. Я можу будь-коли відкликати свою згоду або скасувати підписку.
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