Service Delivery Manager IRC97384
Global Logic
Ukraine, Kyiv
6 днів тому


  • Manage strategic accounts to ensure company-to-company deliverables are fulfilled on schedule and that all project deadlines are met.
  • Serve as the primary contact for customer-escalated issues.
  • Review, manage and escalate cases and FI’s and determine relative Priority.
  • Ensure proper focus and escalation is taking place for cases and FI’s.
  • Provide timely updates on cases, field escalations (FI’s), and projects.
  • Proactively resolve service and product-related issues.
  • Communicate the concerns of the customers to Harmonic and vice versa.
  • Develop and drive initiatives to maintain optimal lines of communication.
  • Work with Technical Support, Engineering, Field Service, Professional Services, and Product Management to ensure deliverables for releases and patches are realistic and achievable and or identify recommend workarounds.
  • Attend and organize regular internal meetings to solicit input and or provide status on FI’s and escalated cases.
  • Attend and organize scheduled customer meetings to provide updates.
  • Provide technical and process training as required.
  • Prepare and communicate SLA KPI to customers on a regular basis and present results during Service Review meetings.
  • We Offer

    Exciting Projects : Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to participate in creating market-defining products using the latest technologies.

    Collaborative Environment : Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment or even abroad in one of our global centers or client facilities!

    Work-Life Balance : GlobalLogic prioritizes work-life balance, which is why we offer flexible opportunities and options.

    Professional Development : Our dedicated Learning & Development team regularly organizes certification and technical / soft skill training to help you realize your professional goals.

    Excellent Benefits : We provide our consultants with competitive compensation and benefits

    Fun Perks : We want you to love where you work, which is why we host sports classes, cultural, social and team building activities such as sports competitions and end-of-year corporate parties.

    Our vibrant offices also include dedicated GL Zones and rooftop decks where you can drink coffee or tea with your colleagues over a game of table football or darts!

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    Надіслати заяву
    Моя електронна адреса
    Клацнувши по кнопці "# кнопка", я даю згоду neuvoo на обробку моїх даних та надсилання сповіщень електронною поштою, як це детально описано в Політиці конфіденційності neuvoo. Я можу будь-коли відкликати свою згоду або скасувати підписку.