Service Delivery Manager IRC97384
Global Logic
Ukraine, Kyiv
6 днів тому

Description

  • Manage strategic accounts to ensure company-to-company deliverables are fulfilled on schedule and that all project deadlines are met.
  • Serve as the primary contact for customer-escalated issues.
  • Review, manage and escalate cases and FI’s and determine relative Priority.
  • Ensure proper focus and escalation is taking place for cases and FI’s.
  • Provide timely updates on cases, field escalations (FI’s), and projects.
  • Proactively resolve service and product-related issues.
  • Communicate the concerns of the customers to Harmonic and vice versa.
  • Develop and drive initiatives to maintain optimal lines of communication.
  • Work with Technical Support, Engineering, Field Service, Professional Services, and Product Management to ensure deliverables for releases and patches are realistic and achievable and or identify recommend workarounds.
  • Attend and organize regular internal meetings to solicit input and or provide status on FI’s and escalated cases.
  • Attend and organize scheduled customer meetings to provide updates.
  • Provide technical and process training as required.
  • Prepare and communicate SLA KPI to customers on a regular basis and present results during Service Review meetings.
  • We Offer

    Exciting Projects : Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to participate in creating market-defining products using the latest technologies.

    Collaborative Environment : Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment or even abroad in one of our global centers or client facilities!

    Work-Life Balance : GlobalLogic prioritizes work-life balance, which is why we offer flexible opportunities and options.

    Professional Development : Our dedicated Learning & Development team regularly organizes certification and technical / soft skill training to help you realize your professional goals.

    Excellent Benefits : We provide our consultants with competitive compensation and benefits

    Fun Perks : We want you to love where you work, which is why we host sports classes, cultural, social and team building activities such as sports competitions and end-of-year corporate parties.

    Our vibrant offices also include dedicated GL Zones and rooftop decks where you can drink coffee or tea with your colleagues over a game of table football or darts!

    Повідомте про це
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Надіслати заяву
    Моя електронна адреса
    Клацнувши по кнопці "# кнопка", я даю згоду neuvoo на обробку моїх даних та надсилання сповіщень електронною поштою, як це детально описано в Політиці конфіденційності neuvoo. Я можу будь-коли відкликати свою згоду або скасувати підписку.
    Продовжити
    Заява