At Sisense, we are on a mission to empower modern data teams to deliver insights to everyone inside and outside their organizations.
We bring power to the builders by enabling our customers to answer complex questions with data and drive the best business outcomes possible.
Customer Delight is not just a moto at Sisense, it’s what we truly believe in and what our customers appreciate about us.
As a Technical Support Engineer (TSE), you will work through complex data environments with customers from all sizes and industries, to deliver exceptional support and value over our amazing product.
Please pay attention to the working schedule : night shifts coverage (00 : 00 - 08 : 00)
What You’ve Already Accomplished So Far
You are already experienced in IT infrastructure and applications support
You also have some experience with relational databases (MS SQL, MySQL, Oracle)
You have basic Linux knowledge
You’ve already been involved in creating and supporting infrastructure for SaaS systems
You’ve also got bachelor’s degree in Information Systems / Computer Science / Industrial Engineering / Management / Economics or equivalent
Will be great if you also have
Experience with Python
Experience with virtualization and cloud services (AWS, vSphere)
Web development background and / or programming familiarity
Experience with NoSQL databases such as MongoDB or Hadoop
Experience with ETL and BI tools such as Talend, Informatica, SSIS, SSRS, BusinessObjects, Cognos or QlikView
Knowledge in writing SQL and understanding business requirements
You have data-driven, analytical mind and excellent problem-solving skills
You’re detail-oriented thought process with ability to prioritize and multitask
You have proven ability to motivate and work both independently and in a team environment
You also have passion for support and helping others
In addition, you have a strong desire to learn, grow and contribute to overall company values of collaboration and service
You have excellent English - communication, listening, presentation, and writing skills
What You'll Do
Investigate technical problems and diagnose root causes in Linux and Windows servers
Develop, design and propose solutions to meet technological and business needs for customers (e.g. workarounds for product issues and additional features)
Manage critical issues that impact customer’s business
Work with R&D and Product teams to meet customer requirements and improve our product
Manage projects internally as well as externally
Present complex technical information about the product to the customers
Take part in the creation and maintenance of our knowledge based and community
Work with Linux shell, RestAPI, Web applications troubleshooting, application installations, identifying process improvements, debugging, comprehending technical documents
Why You Should Join Our Team
We live our values. We care about each other, the technology we create, and the customers we support. We know we’re constantly learning and improving, and look forward to sharing insights and techniques with each other.
We have interesting customers. We support the Red Cross with dashboards about supplies, help a suicide prevention hotline with SQL+Python ML analysis, and enable Tinder to make better matches.
We are our own customer. We’re heavy users of the features we build and have an intuitive understanding of what makes data teams so special and successful.
You have unlimited questions remaining is core to our team’s philosophy. We are excited about learning and sharing together, and work hard to make sure that everyone is set up for success.
We're a passionate, venture-funded team with more than 2000 customers, including Nasdaq, GE Healthcare, Honda, Verizon, and Philips.
We believe strongly in a data-driven approach to all that we do. We're constantly measuring and optimizing everything about the business.
We have close relationships with our customers.
We have super high customer retention better than best in class SaaS companies.
We’ve been recognized by Comparably, Glassdoor, and Best Places to Work for our amazing company culture.