On behalf of Just Eat Takeaway , Ciklum is looking for a Technology Manager for our Service Operations team (SOC) in Kyiv on a full-time basis.
This is a high profile, global role with the opportunity to make a significant impact across the business as we continue to grow.
As a Technology Manager, you will be seen as a partner to the wider business who can take responsibility for supporting a rapidly changing global e-commerce platform.
You are expected to be an effective people manager and be a hands-on SRE Engineer (nice to have) to support your team. This means you will have a proven history of operating modern software platforms.
You will work with our product managers, Senior SRE Engineers and Senior Tech Managers to design and implement solutions and services that support our production environments.
The role requires someone not afraid to take on a challenge, who can hit the ground running and build collaborative relationships to support the dynamic environment we operate in, where speed to market and reliability are critical components of success.
You will seek to continuously improve our team incident response performance, tooling and processes.
Due to covid restriction this role will initially be working remotely, once we are back to normal operations it will be a flexible mixture of Kyiv office / remote time.
Tools & Technologies
Exposure to large Scale AWS or other cloud providers
Development (nice to have) exposure to Python, Ansible, Terraform, Java
Awareness of (nice to have) on Experience of ELK & / Or Graphite / Prometheus / Grafana
Championing Global operational excellence within the team and across the engineering organisation
Onboard new and existing features changes into our Global incident support processes
Collaborate with Delivery & Product managers to prioritise work and ensure work is tracked accordingly
Managing stakeholder expectations and liaising with other product development departments and influencing other backlogs where appropriate
Providing day to day technical leadership for your team, fostering a strong team culture and collaborative approach
Structure your team and assign work in order to maximise your teams contributions in the areas of communication, productivity and innovation
Nurture the professional development of team members, hold regular catch ups and annual performance reviews
Technical coordination and forward planning for key events with other teams to ensure changes, risks and blockers are identified ahead of time
Support product engineering teams to implement and meet their SLOs
Leading a function that directly and significantly impacts our external reputation
Define team operating standards and ensure essential procedures are followed based on knowledge of own discipline
Ensure your team works towards and implements the wider Just Eat
Engineering strategy, adhering to modern software development patterns and practices
Work closely with your peers in the Platform & Engineering groups to deliver on defined business goals
Maintain forecast and budget for team architecture
Managing a team of engineers within a similar operational discipline
Building, implementing and executing on roadmaps for teams
Proven track record of delivering projects / support aligned to business value
Incident management and / or experience operating production platforms at scale
Experience working with cloud infrastructure like AWS (or similar)
Experience leading and developing teams of engineers, across all levels, using an agile process
Proven track record of excellent stakeholder management and engagement skills
Experience influencing peers outside of your direct control
What's in it for you
We’ll believe and trust in you and your abilities. So you and your team will have the authority to make the technical decisions you need to meet your responsibilities to the rest of the platform and company
An environment in which good, evidence-based arguments are always listened to, and will win out
Regular 1-to-1 meetings with your manager, with support and guidance to set and then meet personal career objectives
An open, friendly and fun environment; we have a relaxed dress code and regular social events
Regular hackathons use your imagination, ideas and technologies of your choice to innovate and deliver prototypes of new products