Customer Relations Manager (temporary assignment)
IKEA
Kyiv, Ukraine
1 днів тому

WHO YOU ARE

You are passionate about customers and act to ensure a positive shopping experience. The IKEA values truly reflect personal values.

You are passionate about leading business through people and enjoy working in a fast-paced and future-oriented retail environment.

Passionate about home furnishing, people's life at home and the IKEA range of products and services.

Your profile

  • Sound understanding of business and a background gained from working in a customer-focused, fast-paced and multichannel retail environment.
  • Experienced in creating and implementing mid-term plans, setting budgets and following up goals. Proven experience of being a valuable contributor to customer satisfaction and business unit results.
  • Self-reliant and motivated with a proven ability to work as part of a team as well as independently. Self-confident and assertive with the ability to influence through the use of customer insights.

  • Experienced in problem-solving and conflict-management.
  • Proven record / experience of developing people and organisations. Strong organisational skills and an ability to prioritise.
  • Ability to communicate confidently and clearly in the local language(s) and English. Good analytical skills.
  • Ability to quickly gain and apply knowledge of the local market and business conditions.
  • A considered decision-maker with the ability to influence management colleagues.
  • Ability to create a win-win situation when handling conflict situations.
  • Ability to understand the key principles of the shopping experience and customers’ expectations.
  • Experience of working within customer relations in retail.
  • Interested in home furnishing.
  • WHAT YOU'LL BE DOING DAY TO DAY

    Customer Relations Manager job is to ensure a positive and joyful shopping experience for all IKEA visitors and customers.

    This includes in particular, ensuring an overall customer easy buying process and a positive shopping experience, ensuring that the appropriate customer relations' processes and tools are implemented and ensuring the related strategies are translated into action.

    In this role, you will be a part of Customer Relations team and you will :

  • Ensure the customer focus and relevant business plans relate and come together in a local action plan that is operationally implemented and fulfilled.
  • Drive a customer-focused culture throughout the complete market and secure an overall inspiring shopping experience where it is always for customers easy to shop.
  • Ensure the building of business competence by supporting managers and team leaders in setting and working on relevant goals and agreed development plans.
  • Influence the unit management team with customer insights that will allow it to base business decisions on customer expectations.
  • Responsible for identifying and removing hindrances in order to secure an easy buying experience, a positive shopping experience and easy payment and after-sales fulfilment.
  • Support commercial initiatives and priorities before, during and after the shopping experience.
  • Identify and develop the many talents in the unit and within the department to secure succession planning.
  • Establish and maintain service agreements with internal stakeholders (including customer support) and external partners in order to protect operational standards and help safeguard the IKEA culture.
  • Plan and determine which departmental resources and investments are required in order to achieve operational excellence in balance with customer expectations.
  • Secure and monitor the department is working according to internal, global and national rules and policies, IKEA best practice and in accordance with local legislation.
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    Надіслати заяву
    Моя електронна адреса
    Клацнувши по кнопці "# кнопка", я даю згоду neuvoo на обробку моїх даних та надсилання сповіщень електронною поштою, як це детально описано в Політиці конфіденційності neuvoo. Я можу будь-коли відкликати свою згоду або скасувати підписку.
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