Crypto Forex CFD's Sales Retention Leader
avaz media LLC
Kyiv, Ukraine
5 днів тому
source : JobsFactor

This job Offer is remotely worldwide ( Work From Home)

We is looking for a passionate & driven Account Manager to join our sales and retention team for our partner https : / / axes.co /

Avaz is a Global company with 6 years of experience. Avaz offers a full-service Affiliate Networking solutions. Its main services includes but not limited to affiliate marketing, lead generation, e-commerce, mobile application and website design and development.

Your main task will be,

Dealing directly with new and existing clients to promote the company’s financial services and build and maintain relationships.

Assist clients with queries regarding trading, deposits and withdrawals and help clients to use new or specific features.

Reactivate old clients.

Educate clients on how to trade financial assets and how to use the company’s trading platforms.

  • Contribute to company growth and financial targets such as revenue and high levels of client acquisition, retention, reactivation and up-sell
  • Build a robust retention team by implementing processes and controls to deliver effective and efficient offerings for all clients.
  • Manages all customer retention activities

  • Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information
  • Build relationships with existing clients to ensure that they are engaged and getting the most value from our services
  • Provide market updates to clients
  • Provide support to team members on the day to day operations of the department and communicate relevant changes and initiatives to the sales team
  • To offer development and motivation to the Retention team while contributing to the positive working environment
  • To assist in the recruitment of new agents
  • Detailed and accurate input of data and information in all internal systems.
  • Fluency in a second language is a BIG plus.
  • Key Requirements
  • Familiar with the Crypto CFD Forex industry concept, practices and procedures
  • Minimum 3 years’ experience in the Industry
  • Knowledge in Technical Analysis and Fundamental analysis will be considered as an advantage
  • Fluent in English, both written and oral
  • Outstanding written / verbal communication and presentation skills
  • Excellent communication and organizational skills
  • Proven ability to multitask, deliver exceptional results and motivate / manage others in a fast-paced and dynamic environment
  • Strong decision making and problem-solving skills
  • Flexibility to work shifts / longer hours as and when required
  • Proficiency with different trading platforms and tools
  • Proficiency with Microsoft Office package - Word, Excel, PowerPoint and Outlook.
  • Remuneration & Benefits

  • Excellent remuneration package based on experience, skills and performance
  • EMPLOYMENT DUTIES : ·
  • The employee shall ensure that all Avaz and Clients / Customers information will be kept strictly confidential at all times. ·
  • The employee shall abide to the rules stated in the contract and duties outlined in this Job Description ·
  • As situation arise, the employee may be required to conduct any task concerning Avaz Operation by their Line and Senior Managers other than duties stated in this job description.
  • In such case the Employee should fully comply.

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