This job Offer is remotely worldwide ( Work From Home)
We is looking for a passionate & driven Account Manager to join our sales and retention team for our partner https : / / axes.co /
Avaz is a Global company with 6 years of experience. Avaz offers a full-service Affiliate Networking solutions. Its main services includes but not limited to affiliate marketing, lead generation, e-commerce, mobile application and website design and development.
Your main task will be,
Dealing directly with new and existing clients to promote the company’s financial services and build and maintain relationships.
Assist clients with queries regarding trading, deposits and withdrawals and help clients to use new or specific features.
Reactivate old clients.
Educate clients on how to trade financial assets and how to use the company’s trading platforms.
Contribute to company growth and financial targets such as revenue and high levels of client acquisition, retention, reactivation and up-sell
Build a robust retention team by implementing processes and controls to deliver effective and efficient offerings for all clients.
Manages all customer retention activities
Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information
Build relationships with existing clients to ensure that they are engaged and getting the most value from our services
Provide market updates to clients
Provide support to team members on the day to day operations of the department and communicate relevant changes and initiatives to the sales team
To offer development and motivation to the Retention team while contributing to the positive working environment
To assist in the recruitment of new agents
Detailed and accurate input of data and information in all internal systems.
Fluency in a second language is a BIG plus.
Familiar with the Crypto CFD Forex industry concept, practices and procedures
Minimum 3 years’ experience in the Industry
Knowledge in Technical Analysis and Fundamental analysis will be considered as an advantage
Fluent in English, both written and oral
Outstanding written / verbal communication and presentation skills
Excellent communication and organizational skills
Proven ability to multitask, deliver exceptional results and motivate / manage others in a fast-paced and dynamic environment
Strong decision making and problem-solving skills
Flexibility to work shifts / longer hours as and when required
Proficiency with different trading platforms and tools
Proficiency with Microsoft Office package - Word, Excel, PowerPoint and Outlook.
Remuneration & Benefits
Excellent remuneration package based on experience, skills and performance
EMPLOYMENT DUTIES : ·
The employee shall ensure that all Avaz and Clients / Customers information will be kept strictly confidential at all times. ·
The employee shall abide to the rules stated in the contract and duties outlined in this Job Description ·
As situation arise, the employee may be required to conduct any task concerning Avaz Operation by their Line and Senior Managers other than duties stated in this job description.
In such case the Employee should fully comply.