The DS is an operational delivery resource post implementation and trial. Works closely with the assigned Delivery Manager (DM).
The DS completes operational tasks required to deliver contracted solutions to assigned customer portfolio. The DS also coordinates with other groups who provide support for customers like Procurement, Service Desk, Expense Management.
The DS must have strong Excel and PowerPoint skills as well as, operational, multi-tasking, customer service, and analytical skills.
Responsibilities include but not limited to :
Works with Delivery Manager (DM) assigned to clients who act as the primary point of contact on clients.
Handles recurring delivery tasks like State Report creation, real time usage checks, allocation reporting, etc.
Works closely with DM and advises of challenges and opportunities related to the client.
Supports DM with needed documentation so that DM can successfully facilitate client meetings.
Supports the creation of slideware for State Review meetings and works closely with DM in preparing customer presentations including value statements.
Tracks down missing invoices, supports resetting / establishing of carrier portal credentials, monitors open tickets and follows up where needed.
Serves as back up for DM.
Key Skills / Attributes :
Experienced and able to communicate effectively with customers
Highly motivated, goal-driven, outgoing, inquisitive, and customer-centric.
Exceptionally well organized / detail-oriented with outstanding oral and written *skills.
Experience in tracking operational activities, customer data, and customer status.
Ability to multi-task across a high number of accounts at any given time.
High level of accountability for own actions with the drive to learn from mistakes.
Collaborative and inventive team player who challenges the status quo.
High school diploma or equivalent required.
Good computer skills and typing ability (MS Office Suite).
Interest in technology industry- cell-phones, tablets, and computers.
If you are ready to join a growing company with an amazing culture, competitive salary, incredible benefits and the opportunity to grow your career, apply now!