SoftServe isn't just about technology - it's about open-minded people who love technology and have everything they need to pursue their passion to create innovation.
We are about people who create bold things, who make the difference, who have fun and who love their work.
Our company is looking for a smart technical communicator (if you are a technical writer, it is also an excellent fit) who is expected to be working in cross-
functional teams or be involved in SoftServe own projects. Our team member has a grip on understanding the business aspect of client’s products and delivering all kinds of user assistance.
You are to communicate with system-oriented developers and business-oriented stakeholders effectively, drive full-dress investigation before getting down to presenting your findings to the audience, and organize various types of information into self-contained pieces.
A candidate with English level advanced or proficient
Having excellent written and spoken communication skills
Experienced in planning, estimation, and managing own tasks
Experienced with Microsoft Office (Word, PowerPoint, Excel, and Outlook)
Experienced with authoring tools like Adobe Technical Communication Suite, MadCap Flare, Confluence or Zendesk
Experienced of working in screen-capturing and video development tools
Having knowledge of plain English guidelines and international writing standards (Microsoft, Apple, etc.)
Understanding HTML, CSS, and XML
Understanding Agile (Scrum) methodology
Having 1-2 years of working experience as a Technical Communicator, Technical Writer, or Information Developer
YOU WANT TO WORK WITH
Dive deep into the business aspect of products you document
Identify project and documentation requirements to produce corresponding user assistance
Create both end-user and developer documentation
Conform to the product and documentation requirements
Arrange product documentation a way that promotes ease of use and fast access
Wrest information from SMEs
Communicate with a client
Perform editorial review of the documentation created by another TC
TOGETHER WE WILL
Handle different interesting projects with a flexible schedule
Grow with ongoing education and training
Share your expertise with other team members
Work in the biggest global IT company with Ukrainian roots with unique corporate culture that combines professional business
Approach and reach highest standards of doing business with the strong focus on people development and building trustful relationships