L2 Technical Support Engineer
Revenue Grid
Киев, Ukraine
5 днів тому
source : find-job.com.ua

Revenue Grid is a Salesforce-native customer engagement toolset that helps you lead your team to repeatable revenue. Covering the full sales cycle from getting the first touch to closing and upselling, Revenue Grid allows you to analyze, execute, and lead your growth strategy.

We are a US-Ukrainian software development company, headquartered in the US.?

We are looking for a Technical Support Specialist L2 to join our team.

Skills :

  • Excellent spoken and written English is a must;
  • Bachelor’s degree in Computer Science, Information Technology, Engineering or related field;
  • Minimal 2 years of experience on a similar position (application support in a software development company);
  • Demonstrated MS Windows desktop applications troubleshooting skills;
  • Web-based applications support experience;
  • Experience with Jira and Confluence;
  • Experience with application logs investigation and interpretation;
  • Strong analytical, troubleshooting and problem-solving skills.

    Would be an advantage :

  • Cloud services support experience;
  • Understanding of CRM / ERP / Business applications;
  • Experience in technical documents writing (in English);
  • Experience in MS Exchange, MS Office365 and MS Outlook administration or support;
  • Experience in MS Azure and Azure Application Insights telemetry analysis;
  • Familiar with XML and JSON data formats, SOAP API, REST architecture;
  • Knowledge of HTML, CSS, JavaScript, SQL.

    Benefits & Perks :

  • A friendly, informal, and knowledge-sharing environment with open-minded people around you;
  • Chance to join a team of professionals in a company globally recognized for its cutting-edge products;
  • Dynamic opportunities for professional growth;
  • A worthy salary;
  • Unlimited vacation;
  • Unlimited days of WFH;
  • Great medical insurance;
  • Corporate activities including corporate trips, skiing, parties, and other team building events;
  • Partly or fully paid extra professional training and courses (when needed);
  • Snacks and drinks in the office.

    Please note! We are providing assistance with moving for job seekers from other cities in Ukraine (payment for realtor consulting and 1 month of rent not more than $ 1000 in total).

    Responsibilities :

  • Provide the 2nd line of application technical support for the company’s software products;
  • Directly collaborate with the technology partners and customers (mainly from the US and EU);
  • Communicate internally with project management, development, QA and CSM teams;
  • Report bugs and improvements into products;
  • Document common support cases in the company’s knowledge base.

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