Head of Program Operations – Western Ukraine
Save the Children
Lviv, Ukraine
4 днів тому

Head of Program Operations Western Ukraine


Under the supervision of the Area Director, the Area Head of Program Operations will supervise and provide leadership for expanding, multi-sector program team.

The Area Head of Program Operations is responsible for ensuring high quality implementation of a wide range of programing across a range of sectors and communities.

Specific sectors include : Education, Child Protection, WASH, Shelter / NFI, Health, Nutrition, Cash and Voucher Assistance and Food Security and Livelihoods.

The Area Head of Programs has delegated management responsibility for all above sectors within the area office with an overall programmatic budget of between 30-70 million

Reports to : Area Director

Dimensions : Save the Children works throughout Ukraine with area offices in East, Central and Western Ukraine, as well as a remote NGCA office.

The area offices are overseeing all partner and direct implementation in their area.

Number of direct reports : approx. 11 (indirect reports 60+ staff members)


  • Manage all program implementation in the respective area, oversight of project implementation plans, assess progress of implementation of activities against plans on monthly basis, and document the progress and action corrective measures as and when required.
  • Take the lead in demonstrating practices for quality program implementation.

  • Supervise and coordinate all implemented programs at field level;
  • With the support of the program development and quality team, including MEAL and Technical Advisors, design and manage all programs in line with quality standards and guidelines and Save the Children policies and strategy;
  • Line manage and support 7+ Program Managers;
  • Facilitate the coordination within the organisation at programs and support levels;
  • Share responsibilities with Area Director for representation and discussions with key partners, coordination fora, local authorities etc.
  • Promote synergies and ensure the overall coherence and relevance of multi-sectoral response;
  • Ensure that all programs properly retain program learning for future programming and that all key lessons and information are documented;
  • Ensure with the program managers that the capacity of national staff and team resilience, to changing context and subsequent changes in management arrangements, is built;
  • Track budget spending and support the preparation of financial reports and the award review process
  • Ensure that all projects have clear indicators aligned with Save the Children global standards, useful and accurate baseline data and staff friendly reporting formats.
  • Ensure donor reporting, evaluation (including impact evaluation), and documentation.
  • Ensure that country strategy and the annual country plans are implemented and reviewed in line with the regional and global strategies.
  • Maintain clear overview of the security, political and legal context.
  • Ensure appropriate participation of staff in program management and decision making and raise necessary issues at Senior Management Team meetings
  • Represent Save the Children in inter agencies meetings and at Area and Oblast levels with government officials.
  • Play a key role in partners’ capacity assessment and development for building national civil society.
  • Staff Management, Mentorship and Development

  • Ensure appropriate staffing within the team.
  • Ensure that all team staff understand and are able to perform their roles in humanitarian programmes.
  • Manage team, define expectations, provide leadership and technical support as needed, and evaluate direct reports regularly.
  • Ensure the recruitment, training, and promotion of staff as appropriate and ensure availability of appropriate professional development opportunities for staff.
  • Incorporate staff development strategies and Performance Management Systems into team building process. Establish result-based system and follow up.
  • Actively develop staff under the Area Head of Program’s line management, including carrying out succession planning for national staff into positions which are currently international
  • Manage the performance of all staff in the team through effective use of the Performance Management System including the establishment of clear, measureable objectives, on-going feedback, periodic reviews and fair and unbiased evaluations.
  • Coaching, mentoring and other developmental opportunities.
  • Recognition and rewards for outstanding performance.
  • Documentation of performance that is less than satisfactory, with appropriate performance improvements / work plans.
  • BEHAVIOURS (Values in Practice) :

    Accountability :

  • holds self accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
  • holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.
  • Ambition :

  • sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same
  • widely shares their personal vision for Save the Children, engages and motivates others
  • future orientated, thinks strategically and on a global scale.
  • Collaboration :

  • builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters
  • values diversity, sees it as a source of competitive strength
  • approachable, good listener, easy to talk to.
  • Creativity :

  • develops and encourages new and innovative solutions
  • willing to take disciplined risks.
  • Integrity :

  • honest, encourages openness and transparency; demonstrates highest levels of integrity

  • At least 5 years / substantial experience working with a humanitarian / development organisation, including at least 2 years of senior management experience.
  • University degree in related academic discipline or equivalent work experience.
  • Skills and experience in project / programme implementation, monitoring, review and evaluation preferably from a child rights approach in accordance with the Child Rights Convention and international humanitarian rights standards.
  • Substantial people and programme management experience with good interpersonal skills and ability to communicate at all levels.
  • Solid experience in grant management, including budget holding and donor reporting.
  • Substantial understanding or proven experience of security management issues.
  • Ability to produce high quality reports in English.
  • Representational, political awareness and advocacy skills.
  • Ability to work with limited supervision from line manager.
  • Experience of working with partners and a participatory approach.
  • Fluency in written and spoken English and computer literate.
  • Commitment to and understanding of Save the Children’s aims, values and principles.
  • Schengen visa.

    We offer a competitive package in the context of the sector. This Role is offered on the basis of International terms and conditions.

    Also, interviews will be held on ongoing basis, adverts will be closed once a person is identified.

    For non- EU citizens; Visa is to be obtained.

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