TTS Implementation Specialist
Manpower Ukraine
7 годин тому
source : HeadHunter

An international american bank is looking for TTS Implementation Specialist.

Job Purpose :

  • To maintain smooth and undisturbed operation of the TTS Implementation Unit.
  • To ensure high quality service delivery for Citi customers.
  • Key Responsibilities :

  • Have in-depth knowledge of existing TTS Cash products;
  • To prepare and keep updated related documentation including process manuals and procedures;
  • Lead implementation of Ukrainian cash management solutions;
  • Continuously reduce implementation cycle time, minimize deal slippage & associated revenue conversion lead time. Accurately report project status, escalating effectively for "on hold" & slow moving deals.
  • Disciplined application of structured project management methodologies throughout the implementation life cycle, ensuring effective project control and delivery to plan.
  • Ensure strict adherence to defined quality standards & practices outlined in "best practices" collateral. Consistently achieve "excellent" rating in scheduled quality reviews.
  • Co-ordinate Sales, Product Management, Client Services and Operations partners to ensure client satisfaction - navigate bank on behalf of client, leveraging Citi's resources & escalation channels as required to ensure smooth delivery.
  • Ensure detailed & timely functional partner engagement leveraging defined tools effectively (e.g., CRM engagement)
  • Effectively manage client relationships and ultimately act as trusted advisor - particularly in relation to upper tier client base.
  • Enhanced client satisfaction should be reflected in positive client survey scores & documented during detailed post implementation reviews & case book write ups for future implementation usage & marketing purposes.

  • Attention to detail and comfort dealing with completing administrative work associated with solution delivery.
  • Continuously initiate & drive process enhancements.
  • Effective workload management / prioritization to increase capacity / productivity within the implementation team.
  • Effective maintenance & communication of MIS and project metrics. Provide ongoing senior management updates on key projects as required.
  • Perform strategic projects, as required.
  • Participate in staff forums & survey process.
  • Complete all mandatory & personal development training as stipulated by controls officer & team lead.
  • Ensure 100% effective MCA results & support all audit protocols as appropriate;
  • To perform other duties by special assignments.
  • Ensure the execution of the related to him activity internal control procedures and policies of the Bank and on the implemented internal controls.
  • Skills :

  • Results orientation - evidence of proactively driving projects to conclusion
  • Strong communication skills
  • Organizational, planning and execution skills
  • Negotiation, decision making & problem solving skills
  • Ability to manage high workload within a pressurized environment.
  • Flexibility - ability to manage a varying workload (ie, volume, complexity & composition)
  • Ability to manage complex integration solutions, working alongside Technical and Technology teams
  • Attention to detail & experience of working in a controlled environment
  • Customer service orientation
  • Ability to learn quickly
  • Qualifications :

  • 3 years of Banking Experience
  • Higher education in IT / Finance / Banking
  • Ukrainian, Russian, excellent English
  • If you are interested in our offer, please send in your CV in English.

    Please note that we will contact only selected candidates.

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