Technical Support Specialist for Ciklum Digital (Dnipro)
Ciklum Digital
Dnipro
2 годин тому
source : Ciklum

Description

On behalf of Ciklum Digital , Ciklum is looking for a Technical support specialist to join Dnipro team on a full-time basis.

Responsibilities

  • Respond to customers’ request (in quick and efficient manner)
  • Service Desk management
  • Understand and analyze customers’ problem, find appropriate and acceptable solutions
  • Help to solve most problems directly otherwise escalate the issues through our ticket system to developers and next support level
  • Check the status of the problem until it is solved
  • Help develop and implement web based support initiatives including knowledge bases, technical and modeling techniques and documentation
  • Update the documentation
  • Email, voice and conference communication with customers
  • Ongoing tasks completion whilst meeting set deadlines
  • Requirements

  • Basic technical background (Basic IT education, courses will be a plus)
  • Familiarity with Active Directory, Exchange Server, SQL Server, Windows Server
  • Experienced user in PC based computer systems
  • Understand and analyze requests, react quickly
  • Excellent English, both written and speaking skills are required
  • Service oriented with desire to help people
  • Push the matter through
  • Detail oriented, reliable, stress resistant
  • Responsible, initiative, multitasking is a must (ability to combine main functions and other ongoing processes), self-organized, eager to learn
  • Able to plan your own time
  • Shift work (morning-day, day-evening, evening-night)
  • Excellent command of oral and written English
  • Strong ability to research, diagnose, troubleshoot and identify solutions to resolve system issues
  • Understanding of standard support procedures for proper reporting, escalation and follow up is a MUST
  • Meet deadlines precisely
  • Desirable

  • Experience with Active Directory , Exchange Server, SQL Server, Windows Server would be a plus
  • Experience in booking and reservation of air tickets would be a plus
  • Experience with FreshDesk, Zendesk will be a plus
  • Experience on similar (IT support) position will be a plus
  • Personal skills

  • Detail and service oriented
  • Multitasking
  • Reliable
  • Communicative
  • Initiative
  • Able to plan own time
  • Self-organized
  • What's in it for you

  • Variety of knowledge sharing and training opportunities
  • Unique working environment where you communicate and work directly with client
  • Career and professional growth
  • Possibility to work in a big and successful company
  • Long-term employment with 20 working-days paid vacation and other social benefits
  • Working in centrally located office with warm atmosphere which creates really good working conditions
  • Повідомте про це
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    Клацнувши по кнопці "# кнопка", я даю згоду neuvoo на обробку моїх даних та надсилання сповіщень електронною поштою, як це детально описано в Політиці конфіденційності neuvoo. Я можу будь-коли відкликати свою згоду або скасувати підписку.
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