Technical Support Engineer / Remote
We are helping global companies around the world deploy Jenkins-based solutions at large scale. The only way to help customers successfully achieve their goals is to ensure our support team is made of Jenkins specialists who can provide expertise to our customers, with the direct backup of our elite Jenkins engineering team.
Provide software technical support to developers and configuration managers on the CloudBees products. This includes communicating directly with customers via our support portal.
This is however, much more than just a support position.
Ability to analyze scenarios of software implementations and provide solutions for problems
Set correct priorities for ongoing issues
Work with the CloudBees development team to improve products and / or resolve customer issues
Work with other software partners to resolve customer issues
At times, work in high pressure situations such as customer down priority scenarios to resolve issues timely and professionally
The support engineer must be well-rounded in IT skills, the ability to use a wide range of that knowledge at any given time is crucial
Capable of working in a fast-paced environment
WHAT THE ROLE REQUIRES :
Degree in computer science / IT or equivalent experience
Trouble shooting skills with multi-threaded applications (debugging, analyzing a thread dump, troubleshooting
Jenkins user (setting up release processes, for example)
Measurable level of experience in multiple operating systems (Windows, Linux, OS X)
Measurable level of experience with continuous integration. Flow / Accelerator and / or Jenkins experience preferred
Measurable level of experience with Docker, AWS and Configuration Management tools (Chef, Puppet, etc...)
Basic knowledge of shell scripting (CMD, KSH)
WHAT YOU’LL GET :
Highly competitive benefits and vacation package
Ability to work for one of the fastest growing companies with some of the most talented people in the industry
Fun, Hardworking, and Casual Environment
Endless Growth Opportunities
We’d love to tell you much more about it when we speak.