Grammarly empowers people to thrive and connect, whenever and wherever they communicate. More than 20 million people around the world use our AI-powered writing assistant every day.
All of this begins with our team collaborating in a values-driven and learning-oriented environment.
To achieve our ambitious goals, we’re looking for a Business Support Specialist to join our Grammarly Business Support team.
This role will be responsible for providing accurate, empathetic, on-brand help to keep the needs of Grammarly Business customers at the forefront of every interaction.
The Business Support Specialist will also work closely with key Grammarly Business departments (including Product, Sales, Account Management, and Customer Success) to build strong customer relations, scale support capabilities, and meet our SLAs.
We are looking for a highly motivated, goal-oriented individual to join our team. You will be responsible for maintaining positive and satisfactory customer relations by providing service via email (helpdesk) and by working with teams across Grammarly.
You will have a direct impact on improving Grammarly Business product offerings and refining Customer Support solutions.
This role will include assisting with various product-related issues, including planning, installation, training, troubleshooting, maintenance, upgrading, and offboarding.
We’re looking for someone who
Support for you, professionally and personally
We also take time to celebrate our colleagues and accomplishments with global, local, and team-specific events and programs.
We also offer ample and defined time off, catered lunches, gym and recreation stipends, admission discounts, and more.