Support Engineer (Siemens 2d level Agent)
ООО Brightfin
Киев, Киев
1 днів тому
source :

Brightfin software helps large companies (B2B, enterprise-scale) manage everything related to telecommunications and cloud services, as well as reduce labor costs by 69%, make processes 86% quicker, reduce operational costs up to 32%.

At the scale of our customers such as Siemens, Adidas this translates to millions of dollars of savings + much happier people.

We automate all major business processes, be it ordering a new phone or requesting a virtual machine from Amazon, etc., thus through integration with major telecom and cloud providers via APIs.

We analyze all the data, automatically suggest where they waste money and allow to fix it through our automation. And on top of it all is our great passion for providing an amazing consumer-like User Experience that is reflected in our Portals and UIs.

  • We are looking for an L2 Support Engineer to join our team. Requirements : Good English language skills to enable customer communication written and verbal are a must-have;
  • Ability to handle any customer interaction professionally and with a service-oriented attitude; Strong technical and analytical skills;
  • Experience in L2 / L3 support process or equivalent; Reliable and precise work style, even under time-pressure; Knowledge of ServiceNow is a plus.

  • Responsibilities : Working in Customer’s IT help desk system with requests / incidents from users; Action / Solve / Update / Close / Re-assign tickets;
  • Finding solutions from previous cases using the Knowledge Base; Involve 3rd level if required; Responding to client queries Maintaining and enhancing knowledge articles 2nd level but also for 1st level to avoid 2nd level tickets Providing input for continuous improvement measures Service hours are Monday to Friday from 8 : 00 am to 17 : 00 pm CET another shift is from 9 : 00 am to 18 : 00 pm CET;
  • On-call duty may be required for major incidents. Would be a plus : Experience in SaaS Product support; ServiceNow Administrator certification or at least experience in ServiceNow We offer you : Fun and exciting corporate culture of transparency, productive challenging & innovation;
  • Flexible work environment; Educational events; Paid sick days / vacations : ROWE approach; Theme parties; Health Insurance; English courses.

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