Customer Engagement Specialist
Genzyme
Kiev
5 днів тому

Sanofi Ukraine , one of the leading pharmaceutical companies, announces the position of the Customer Engagement specialist .

Job objectives & responsibilities :

  • Medical content governance :
  • Content strategy development and alignment with cross-functional team
  • Leading traininngs on improving engagement level of med. content
  • Optimal multi channel content framework governance
  • Digital touchpoints content placement coordination, validation, efficiency evaluation
  • Conducts digital and multichannel "horizon scanning" both within and beyond the Pharma industry.
  • Multichannel Customer Engagement projects management, BUs teams support :
  • Lead cross-functional and cross-BU projects to improve multi channel communication excellence of Sanofi in Ukraine
  • Multi channel engagemnet project management
  • Lead annual Content plans development, aligning and implementation
  • Provide insightful analysis of engagement level of MCE projects on regular and by demand basics
  • Omni-channel impact evaluation based on predefined KPIs
  • Optimize and automatize of regular reporting communication efficiency in close cooperation with external suppliers
  • Suppliers management to ensure high quality and timely result
  • Managing Ad-Hoc request, providing analytical support to Brand teams, building an effective dialogue and cooperation with internal stakeholders.
  • Requirements to the candidates :

  • Experience : 1+ year of medical sphere (doctor, services for doctors), 2+ years of digital content creation and management (skills in video content creation is a strong plus)
  • Excellent analytical skills, good communication and presentation skills, result oriented, strong in planning & prioritization, emotional intelligence
  • Language : English - Upper Intermediate
  • Technical skills : video content management systems, MS Office (advanced user in Excel / Power point)
  • Medical education ans knowledge of Rx products is highly appreciated
  • Company offer :

  • Opportunities for professional and career growth;
  • Competitive remuneration and social package;
  • Products of highest quality;
  • Work and development in highly professional team.
  • LI-ME

    At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers.

    We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

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