Does the idea of analyzing Philip Morris customer experience data in collaboration with business partners to provide insights sound like your dream job?
Our team runs analysis of consumer feedback 24 / 7 / 365, to inform and inspire all of consumer organization team members and leaders to continuously improve the consumer experience.
We’re looking for a dynamic Data Analyst to join our diverse team to focus on providing actionable, customer-centric insights and recommendations to the business as Philip Morris continues to evolve.
This position offers the opportunity to work closely with a variety of cross functional teams within the Sales organization as well as with Marketing, Product and Eastern European and Central Business Intelligence teams.
DescriptionAs a member of the Consumer Insights & Analytics team, you will be responsible for a range of activities regularly :
Analysis of Net Promoter System & Consumer tracking tools (IQOS consumer base / Consumer Journey), from methodology ownership, Power BI dashboard ownership to analysis and presentation
You’ll transform data into actionable insights, creating stories that inspire leadership and frontline team members to drive behaviors that create better customer experiences.
Here powerful data visualization is important.
You will collaborate with external team members (retail, customer care, marketing and others) to define key business objectives
You’ll innovate with new analysis and tools (Qualtrics, Stratified etc.) to help enrich available data and provide powerful in-depth analysis
You’ll be part of a broader global Consumer Insights team that also conducts data analysis across the world to provide comprehensive points of view. Requirement
Master’s degree in a quantitative field such as Data Science, Analytics, Computer Science Engineering, Systems Engineering, or Statistics
Strong experience with BI tools (e.g., Power BI, Tableau), data extraction, data manipulation, and analysis; demonstrated strength using SQL queries in a business environment
Critical thinker who is able to define approaches to solving a business problem, understand the data and validate the findings.
Ability to turn insights into powerful visualizations using tools such as Power BI
Ability to distill large data sets into meaningful insights and takeaways
Proven track record of turning data into insights & driven to get the whole story
Strong PowerPoint skills and ability to translate data insights into impactful presentations
Qualtrics and Salesforce experience a plus but not required
English : advanced