IT Support Engineer
Grammarly
Kyiv, Ukraine
4 днів тому

The opportunity At Grammarly, we believe that everyone should be heard and understood. We know that clear and effective communication improves people’s lives and we want to help everyone improve their communication.

That’s why we’ve built an AI-powered writing assistant : to help the world’s 2 billion English speakers feel more confident in communicating clearly and effectively.

So far, we’ve created a product used by more than 20 million people around the world every day. Join us to reach the next 100 million.

To get to that goal, we are looking for a highly motivated, goal-oriented engineer to join our IT Support Team and handle high-

level internal tickets on a variety of challenging engineering tasks. The team Our IT Support Team provides timely, empathetic help that keeps the employee’s needs at the forefront of every interaction.

This engineering role will support Tier 1 and Tier 2 internal IT Support tickets (which will represent about 20% of their time) and will be able to handle various types of autonomous projects and tasks, such as automation, integration, and collaboration with other teams.

At Grammarly, our impact comes from a strong culture with highly engaged, highly motivated team members. We hire exceptional people and reward them with trust, autonomy, mentorship, and the freedom to grow into their roles.

We’re a passionate, growing team on a mission to improve lives by improving communication. If you’re up for the challenge, we would love to meet you! Your impact The IT Support Engineer serves a critical role in keeping the Grammarly team up and running at its highest capacity.

Come join to help us create a great IT team that operates in a dynamic and modern environment. You will : Be a source of technical support and troubleshooting for any IT-

related issues. Create and maintain documentation for our knowledge base. Implement new systems, solutions, and tools based on evolving company n Contribute to improvements to the team’s productivity and efficiency.

This is the right opportunity for you if You embody our E.A.G.E.R values (Ethical, Adaptable, Gritty, Empathetic, and Remarkable).

You have direct or related experience in IT support. You demonstrate an understanding of what good customer support entails.

You have at least an intermediate level of English. You have strong troubleshooting skills with an eye for minute details.

You have a knowledge of terminal / command prompt, operation systems, and networks. You value and can offer excellent customer service.

You have outstanding verbal and written communication skills and can interact with end-users of various technical levels.

You know how to stay organized and manage your time. You have experience in delivering IT projects. It almost goes without saying that we’ll offer you Big goals, challenging work, fast learning cycles, practical training, and meaningful feedback.

Project exposure and ownership that impact our world, users, product, colleagues, and business. Health care, communication coaching, and great coworkers! Our commitment to diversity The diverse experiences, ideas, and identities of Grammarly’s team members help us make better decisions and drive great results for our users.

We foster an inclusive work environment that welcomes team members of all backgrounds and perspectives. As an equal opportunity employer, we evaluate candidates based solely on talents, skills, and knowledge.

Grammarly participates in E-Verify.

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