Cloud Operation Engineer
Sitecore is the global leader in experience management software that combines content management, commerce, and customer insights.
The Sitecore Experience CloudTMempowers marketers to deliver personalized content in real time and at scale across every channel before, during, and after a sale.
More than 5,200 brands including American Express, Carnival Cruise Lines, Dow Chemical, and L’Oréal have trusted Sitecore to deliver the personalized interactions that delight audiences, build loyalty, and drive revenue.
We are currently looking for a CloudOperations Engineer to join our dynamic and innovative engineering team in our Kuala Lumpur office.
As an engineer of a Cloud Operations team, you will be working directly with the production systems behind all Sitecore Cloud offerings.
You will be responsiblefor maintenance operations, deployments, resolving technical incidents and executing commercial service requests, all while focused oncontinuous improvements of the service delivery capabilities.
Execute technical and commercial operations of appropriate service catalogs
Identify and manage resolution of technical issues on production cloud systems
Monitor health of all Sitecore Cloud services, proactively react on outage or service level downgrade scenarios
Perform service deployments in high-availability production environments
Provide relevant status about the state of Sitecore Cloud systems by communicatingto Sitecore customers, Technical Support and Product Development teams
Continuously improve regular operations by automating procedures and optimizing processes
3 or more years of experience in enterprise software technical support, IT Operations or similar
Experience with execution of regular systems health monitoring
Hands-on experience in identifying, recording and tracking bug reports for Development teams
In-depth knowledge of network structure, web application architectures and related technologies
Production experience on Microsoft stack (Windows, IIS). Knowledge of .NET Framework and ASP.NET is desirable
Strong knowledge of Microsoft Azure and cloud environments specifics
Hands-on experience with PowerShell or similar scripting languages
Database administration experience with Microsoft SQL Server, MongoDB or similar
ExcellentEnglish verbal and written communication skills
Excellent problem solving and logical thinking skills
Experience with ITIL or MOF (Microsoft Operations Framework). ITIL Certification is a plus
Configuration of advanced monitoring in production system withAzure App Insights, System Center Operations Manager or similar tools
Understanding of security hardening, access management practices
Computer science, math or engineering degree is a plus
Sitecore is proud to be an equal opportunity workplace, and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other legally protected basis.