Technical Communicator
Lviv, Ukraine
4 днів тому


Project Excellence is a project level of the corporate Quality Management System built to ensure delivery quality and facilitate achieving project success.

In its essence, Project Excellence is a collection of instruments, processes, procedures, and knowledge base created and implemented by the company to

  • Monitor and control the quality of projects’ delivery
  • Ensure successful projects’ delivery to SoftServe customers, but not only
  • Facilitate continuous improvement of delivery function at SoftServe
  • The ultimate goal is customer's satisfaction.

    On a company-wide scale, Project Excellence provides transparency on the project’s performance, practices, and risk status and gives valuable information for accountable stakeholders for better decision-making.

    The key highlight is that SoftServe customer receives not only the team working on a solution but also the whole corporate Quality Management System focused on the customer’s satisfaction.


    Our perfect candidate has a grip on understanding the aspects of software development life-cycle along with the operation of production organization and delivering all kinds of user assistance.

    You are to communicate with business-oriented stakeholders, subject matter experts working as system designers and end-users effectively, drive full-dress investigation before getting down to presenting your findings to the audience and organize various types of information into self-contained pieces.

    You are a holder of the following experience

  • Advanced or proficient level of English
  • Excellent written and spoken communication skills
  • 1-2 years of working experience as a Technical Communicator, Technical Writer, or Information Developer
  • A grasp of plain English guidelines and international writing standards (Microsoft, Apple, etc.)
  • Estimation, aligning, and managing own tasks
  • Microsoft Office (Word, PowerPoint, and Excel)
  • Authoring tools like Adobe Technical Communication Suite, MadCap Flare, Confluence, or Zendesk
  • Working in screen-capturing and video development tools
  • Writing scripts for different types of videos (promo, demo, simulations)
  • Creating one-pagers, presentations, visuals, and infographics
  • A concept of HTML, CSS, and XML
  • Practice within Agile (Scrum) methodology
  • Attention to details, striving to immerse in technical peculiarities
  • Flexibility and responsibility
  • Ability to work in a team and individually
  • Background working as UI / UX designer is desirable

  • Diving deeply into the business aspect of products that you document
  • Identifying project and documentation requirements to produce corresponding user assistance
  • Conforming to the TechComm project requirements, following style recommendations and guidelines
  • Creating templates for online or printed documentation
  • Creating and updating both end-user and developer documentation
  • Developing complex technical illustrations (diagrams, workflows, and similar)
  • Arranging product documentation in a way to ensure usability and convenient navigation
  • Wresting information from SMEs and ensuring that they provide technical review of your content
  • The client to elicit requirements, validating and approving your work at main stages of documentation development life cycle
  • Performing editorial review of the documentation created by another TC
  • Creating and styling presentations, developing templates for them
  • Developing complex simulation or simple interactive videos
  • Developing promo videos and promo materials for a product

  • Collaborate closely to advocate user’s needs in documentation
  • Work on dynamic projects and still have a stable place of work
  • Grow technically and contribute to a worthy product
  • Enjoy access to experienced specialists willing to share their knowledge
  • Have access to strong educational and mentorship programs
  • Grow professionally and learn from each other
  • Care about your individual initiatives, just come and share your ideas!
  • Enjoy flexible working hours in a friendly environment
  • Have many other advantages such as team buildings, attractive salary, package of benefits, language classes, and so much more
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    Моя електронна адреса
    Клацнувши по кнопці "# кнопка", я даю згоду neuvoo на обробку моїх даних та надсилання сповіщень електронною поштою, як це детально описано в Політиці конфіденційності neuvoo. Я можу будь-коли відкликати свою згоду або скасувати підписку.