Junior Service Desk Technician
Epam
Lviv, Ukraine
5 днів тому

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities.

We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow.

No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

DESCRIPTION

Currently we are looking for a Junior Service Desk Technician for our Lviv office to make the team even stronger.

As a Junior Service Desk Technician you will undertake analysis, diagnosis, and resolution of incidents, which may range from straightforward questions to more complicated technical issues using ITIL best practices.

The role also involves the initial processing of all types of service requests, proactive communication with business, and knowledge base updates.

Our team operates as a Level 1 Support team 24 / 7.

Responsibilities

  • Processing of standard service requests by following documented procedures or escalation to responsible parties
  • Performing initial troubleshooting of known issues and providing available workarounds to them
  • Detecting potential trends and liaising with problem management where applicable
  • Close collaboration with L2 / L3 teams and Knowledge Base updates as required
  • Requirements

  • Fluent in English - Upper-Intermediate level and higher (B2+)
  • Ability to speak Russian, as team is located in Minsk, Belarus
  • Ability to participate in 24 / 7 work schedule
  • Excellent verbal and written communication skills
  • Good in e-mail correspondence and phone etiquette
  • Stress resistance, and ability to handle high volumes of requests
  • Strong problem solving and research skills
  • Outstanding client-facing skills
  • Advanced troubleshooting and multitasking skills
  • Ability to work in a team and think as a team
  • Ability to stay cool-headed in tough situations
  • Personal skills : motivated, quick learner, organized, punctual and responsible
  • We offer

  • Competitive compensation depending on experience and skills
  • Individual career path
  • Unlimited access to LinkedIn learning solutions
  • Social package - medical insurance, sports
  • Compensation for sick lists and regular vacations
  • English classes with native speakers (certified English teachers)
  • Flexible work hours
  • Повідомте про це
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