We are looking for Senior Production Application Support, who will be responsible, inter alia, for the development process for an American company listed on the NYSE.
Stack : UAT, OOP (C ++ / Java), Python / Perl / PowerShell, Docker, SQL. 100% remotely. Salary up to PLN 35k net B2B.
Job Responsibilities :
Ensure high levels of availability in the production and UAT environments by proactively
identifying and resolving issues raised in a timely manner
Strong problem-solving skills with the ability to dive deep into analysing application logs
as well as the code base to provide root cause analysis of problems and workarounds.
Ability to take ownership and become subject matter experts in various parts of the system.
Strong multi-tasking and time management skills
Liaise with multiple internal teams across Tradeweb and occasionally external clients by building strong working relationships
Champion automation of repetitive tasks as well as identifying potential areas of automation / process improvement
Application monitoring using ELK, PagerDuty and other internal monitoring tools
Proactively assign, manage and prioritize relevant support tickets on the ticketing queue using ServiceNow
Configuration management in UAT / production environments
Support Project Go lives working as a liaison between the product and technology teams from a technical perspective
Support internal technology teams with application checkouts during hardware upgrades for production services.
Strong attention to detail
Proactively document any knowledge on confluence gained in the role to allow smooth
onboarding of 1 st line as well other support team members
Work through Annual Disaster Recovery testing and BCP planning
In this role you will be required to work to a flexible work schedule which also includes weekend and evening duties
Required Qualifications :
Bachelors in a computing degree or engineering degree
7+ years’ experience
Experience of working in a high pressure environment preferably Front office application
support and deliver to tight deadlines
Excellent problem solving, planning and analytical skills.
Extensive experience of managing client queries and problems
Experience of working on a n-tier architecture and complex systems
Strong communications skills with a demonstrable ability to interact and influence at all
levels within the organization
Experience of any OOPs language (C++ / Java) and scripting like Perl / Python / PowerShell.
Strong experience working with relational and non-relational databases. Querying,
scripting experience with SQL server 2012 and MongoDB preferred.
Experience with ELK, Docker and Portainer, Grafana is beneficial
Good working knowledge of the Microsoft Windows Server
Good working knowledge of Network elements related to the web such as web proxies,
Understanding of Infrastructure / Server components
Experience with production environment deployments intraday or COB
Experience of managing, owning and delivering high quality projects to objectives and
within time scales
Good working knowledge of application integration ,testing and working with APIs
Excellent documentation skills
Flexible and adaptable to changing priorities
Hands-on approach with ability to deliver to commitments
Strong customer service focus with a desire to deliver a high quality service
30 000 - 35 000 PLN on B2B
100% remote work
Integration trips to London and NY