Senior Production Application Support
Odesa, UA
3 днів тому
source : Just Join IT

C++ (advanced)

We are looking for Senior Production Application Support, who will be responsible, inter alia, for the development process for an American company listed on the NYSE.

Stack : UAT, OOP (C ++ / Java), Python / Perl / PowerShell, Docker, SQL. 100% remotely. Salary up to PLN 35k net B2B.

Job Responsibilities :

  • Ensure high levels of availability in the production and UAT environments by proactively
  • identifying and resolving issues raised in a timely manner
  • Strong problem-solving skills with the ability to dive deep into analysing application logs
  • as well as the code base to provide root cause analysis of problems and workarounds.
  • Ability to take ownership and become subject matter experts in various parts of the system.
  • Strong multi-tasking and time management skills
  • Liaise with multiple internal teams across Tradeweb and occasionally external clients by building strong working relationships
  • Champion automation of repetitive tasks as well as identifying potential areas of automation / process improvement
  • Application monitoring using ELK, PagerDuty and other internal monitoring tools
  • Proactively assign, manage and prioritize relevant support tickets on the ticketing queue using ServiceNow
  • Configuration management in UAT / production environments
  • Support Project Go lives working as a liaison between the product and technology teams from a technical perspective
  • Support internal technology teams with application checkouts during hardware upgrades for production services.
  • Strong attention to detail
  • Proactively document any knowledge on confluence gained in the role to allow smooth
  • onboarding of 1 st line as well other support team members
  • Work through Annual Disaster Recovery testing and BCP planning
  • In this role you will be required to work to a flexible work schedule which also includes weekend and evening duties
  • Required Qualifications :

  • Bachelors in a computing degree or engineering degree
  • 7+ years’ experience
  • Experience of working in a high pressure environment preferably Front office application
  • support and deliver to tight deadlines

  • Excellent problem solving, planning and analytical skills.
  • Extensive experience of managing client queries and problems
  • Experience of working on a n-tier architecture and complex systems
  • Strong communications skills with a demonstrable ability to interact and influence at all
  • levels within the organization

  • Experience of any OOPs language (C++ / Java) and scripting like Perl / Python / PowerShell.
  • Strong experience working with relational and non-relational databases. Querying,
  • scripting experience with SQL server 2012 and MongoDB preferred.

  • Experience with ELK, Docker and Portainer, Grafana is beneficial
  • Good working knowledge of the Microsoft Windows Server
  • Good working knowledge of Network elements related to the web such as web proxies,
  • https, etc

  • Understanding of Infrastructure / Server components
  • Experience with production environment deployments intraday or COB
  • Experience of managing, owning and delivering high quality projects to objectives and
  • within time scales

  • Good working knowledge of application integration ,testing and working with APIs
  • Excellent documentation skills
  • Flexible and adaptable to changing priorities
  • Hands-on approach with ability to deliver to commitments
  • Strong customer service focus with a desire to deliver a high quality service
  • Benefits :

  • 30 000 - 35 000 PLN on B2B
  • 100% remote work
  • Training budget
  • Equipment budget
  • Integration trips to London and NY
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