The Jumeirah recruitment team is going to be in Kiev in the coming days to meet face to face with suitable candidates for this position.
Apply to learn more about the recruitment process and event. This offer includes a relocation allowance package.Jumeirah Hotels and Resorts is a well-
established luxury hotel company, which has had a distinct impact on the global hospitality market for the past two decades.
Jumeirah has transformed the way that luxury is defined as exemplified by its flagship hotel, Burj Al Arab Jumeirah.Today, Jumeirah is a Dubai national champion and an acclaimed luxury hospitality leader operating 24 Jumeirah branded properties (6,747 keys) in eight countries, employing more than 13,500 colleagues from across 140 nationalities.
About the RoleTo ensure that all guest requirements & needs are met and to demonstrate a high & consistent level of organization & management at all times.
Communicating with & providing feedback at all times with the Butler Team Leader & to be constantly proactive in anticipating guest needs & requirementsMain Duties : Bear a full & comprehensive knowledge of the hotel, including all departments, services & outlets.
Help and assist all the guests in a friendly and educated manner.Build a thorough rapport with all in-house guests in all the summer houses and maintain interaction in order to facilitate guest recognition and obtain specific individual needs, likes, and dislikes in order to maintain guest history files.
Maintain a high level of communication & feedback within the department.Identify and anticipate guest needs and action immediately.
Ensure privacy and security of in-house guests in every summer house.Ensure the Jumeirah greeting / arrival procedure is followed at all times.
Ensures all expected arrival rooms / suites are checked and in order.Provide cashier and currency exchange service.Upsell rooms / suites and cross sell all outlets within the resort and Jumeirah International.
Report for duty punctually in accordance with the issued department duty roster.Adhere at all times to the butler’s Grooming & Uniform Standards.
Abide by all policies and procedures as provided in the butler services SOP manual as well as the hotel & company policies and procedures at all times.
Adhere to all hotel health & safety policies.Have working knowledge of the hotel operating system (Oracle) and point of sale (Micros).
Establish & maintain a good working relationship with all the Departments in the hotel.Have full understanding & knowledge of all in room / suite services, amenities, functions & systems.
Be fully responsible for the pantry and the reception desk in every summer house by ensuring the manning & cleanliness is controlled and both are correctly stocked & operationally prepared at all times according to set standards.
Attend daily shift briefings.Ensure a full & complete shift handover.Continually checks all public areas inside and around the summer houses.
Co-ordinate & liaise at all times with the butler order taker / team leader.Assist & co-ordinate all in room / suite guest needs & requirements.
Refresh the rooms / suites & assist with turndowns.Ensure all rooms / suites are maintained & serviced as required.Coordinate laundry and pressing collection and delivery.
Provide a full shoeshine service.Unpack / pack guest luggage as requested.Report any suite maintenance requirement according to standard procedures.
Deliver and place the evening amenities or gifts.Deliver newspapers & magazines to all rooms / suites.Maintain full control of the bar replenishment,Provide beverage service to all rooms / suites.
Take orders for private dining.Support & assist the senior management.Perform other duties & responsibilities as assigned by the senior management.
QualificationsComplete a course in hospitality industry.Experience2 years restaurant experience in a 5 star hotelSkillsOutgoing personality with ability to communicate fluently with guests and colleagues.
Good communication Skills.Must be full of enthusiasm and ability to energize the teamAbility to work on weekends.