Junior IT Support Engineer
Infopulse
Zhytomyr
1 днів тому

Infopulse welcomes

a talented Junior IT Support Engineer to join our ITOPS team providing services to our customer

Areas of Responsibility

  • Front line support of European customers via phone, email, IM
  • ITSM tickets handling and dispatching
  • Infrastructure monitoring and reaction according to the documentation
  • Solving incidents in IT area : performing basic troubleshooting and event correction according to the defined procedures.
  • Prioritizing and escalating incidents (when required) to the appropriately experienced technician
  • Working shifts (24 / 7 customer support)
  • Qualifications

  • Good experience with monitoring and logging systems (Nagios, Cacti, GrayLog)
  • Basic experience with Active Directory
  • Strong knowledge of Microsoft Office 2016, 365 and Windows 10 OS
  • Familiarity with network (TCP IP basis)
  • Good command of English (both spoken and written)
  • Basic knowledge of ITIL or alternative frameworks
  • Experience operating in a ticketing system like JIRA
  • Excellent analytical skills, critical thinking
  • Customer and service oriented behaviors in every day work interactions
  • Flexible and stress-resistant.
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    Моя електронна адреса
    Клацнувши по кнопці "# кнопка", я даю згоду neuvoo на обробку моїх даних та надсилання сповіщень електронною поштою, як це детально описано в Політиці конфіденційності neuvoo. Я можу будь-коли відкликати свою згоду або скасувати підписку.
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