Job Summary :
Business Training Center is looking to recruit a Manager in the Department of Studies. Since 2007 BTC has been delivering high quality foreign language instruction to local and international businesses and are looking to fill the new position of Manager in the Department of Studies to join our, rapidly growing, high performing team.
The role is about maintaining the high quality of our service delivery, providing the Teaching team with support, providing teachers with all the necessary materials, and assisting in the implementation of new services and technologies within the organisation.
This role is remote currently and will be based in Kyiv.
Organise lessons for new clients (that includes organising placement testing for new students, analysing test results, forming groups according to their levels, distributing students among teachers, sending all necessary information to the teachers, creating schedules, selecting programs for them)
Communication with the teachers’ team, reacting to their requests, solving arising issues with the students.
Arrange substitutions when needed.
Respond to clients’ requests.
Control remaining course hours.
Work with CRM and LMS platform (form new groups, appoint a teacher to a group / student, choose teaching materials, etc.)
Communicate closely with Quality and Qualifications and Client Care Departments.
Experience and Skills :
Excellent time management and organisational skills
Commitment to detail and strong problem solving skills
Excellent communication skills
Proactive and supportive approach
Experience in Teaching / Training adults.
Experience in a supervisory role will be a competitive advantage.
Must have good written and spoken English (Intermediate and higher) and Ukrainian (fluent).
Confident in the use of technology (G suite, Office suite, Video conferencing platforms).
Extremely reliable internet connection.
Some understanding of Data analysis is ideal but not required.
Understanding of modern learning theories is preferred but not required.
How to apply :
If you are interested in this position please send your CV and Cover letter answering why you are willing to work as a Manager in the Department of Studies to the email alina simonova btc.kiev.ua