People who create bold things, make the difference, have fun, love technology and have everything they need to pursue their passion to create innovation.
We are looking for an IT Support Engineer who will be engaged in maintenance and troubleshooting of user desktops, periphery devices (printers, scanners, etc.
support of the meeting rooms.
Experienced Help Desk systems (desirable)
Familiar with the following services (desirable) : MS Windows 7, 8, 8.1, 10, MS Office,OS X
The one who knows Basic MS Windows Servers administering and Basic Linux-like systems administering
A real specialist in Workstation hardware and periphery devices configuring
Expert in MS Windows Systems and Linux
Having Pre-Intermediate English level and higher (desirable)
Able to get things done and possess troubleshooting skills
The one who can work using checklists
YOU WANT TO WORK WITH
Installation and configuration of workstation software as a part of the hiring procedure or by individual user's request
Support of network and domain user accounts and mailboxes, serving as an escalation point for all related issues and provide advisory and issue-resolving services
Support of user's desktop applications, serving as the escalation point for all related issues and provide advisory and issue-resolving services
Technical fault analysis and troubleshooting, detecting the roots of problems and making decisions for resolving them.
Cooperate with other directions if required to accomplish requests effectively and efficiently
Configuring and support technical devices and workstations in meeting rooms and guest rooms to keep them working properly, with updated software, correct configurations, etc.
according to scheduled maintenance plan or by request
Tracking tickets to closure or raise them to Project Support engineer in case if it requires deeper analysis and additional advisory cooperates with other IT directions
Updating corporate knowledge base (that provides users with self-service) with the latest changes in software and corporate policies
Performing workstation's hardware and periphery devices maintenance (according to schedule or by request) : check, repair, change
Performing installation and configuration of workstation hardware on demand of hiring or relocation requests; uninstall in case of dismissal, etc.
Support providing for corporate servers' hardware to keep them working properly, forecasting potential risks and faults, proposing solutions for avoiding them
Cooperation with Service centers / Vendors / Suppliers for needs of hardware devices procurement, support and repair services
Ensuring the logistics for transporting hardware devices between Company offices and / or Service Centers / Vendors / Suppliers
Company hardware storehouse management, by tracking list of available hardware and periphery devices, adding new, removing written-off
Regular or on-demand inventorying the hardware and periphery devices
TOGETHER WE WILL
Support your technical and personal growth we have a dedicated career plan for all roles in our company
Enjoy flexible working hours whether you are a morning bird or a sleepy-head it is ok with us
Take part in internal and external events where you can build and promote your personal brand
Give you access to experienced specialists who are very willing to share their knowledge
Show you our casual atmosphere no dress code
Care about your individual initiatives we are open for them, just come and share your ideas
Make you familiar with our structured career path and development opportunities
Share many other advantages with you such as attractive salary, modern office, a package of benefits, language classes