Requirements : - Fluent English (especially written) is a must- Skill in maintaining documentation for dynamically evolving SaaS solutions-
Focus on quality- Multi-tasking- Technical knowledge or interest with the ability to learn and to resolve technical challenges-
Previous experience on relevant positions would be a plus- Basic knowledge of HTML / CSSIt will be a plus : - Knowledge of Italian language is a big plusConditions : -
Competitive salary in EUR- Office in Business Center near Klovska metro station (5 minutes)- Paid health insurance premium class-
Free meals- Annual big paid vacation with flexible schedule and covered sick leaves- The opportunity of professional growth-
Possible business trips to Switzerland- Welcoming atmosphere (awesome team of professionals always ready to help)Responsibilities : -
Learns the product and writes user guides for customers, as well as maintains FAQs- Tracks and monitors the progress of bug-
fixes and adjustments / improvements including follow-up to resolution of the problem- Resolves or further triages product or service problems by clarifying and analyzing customers’ complaints-
Researches and clarifies solutions to solve customers’ problems- Listens and responds to customers’ needs and concernsAbout the project : SandSIV Switzerland enables leading companies to gather Superior Customer Intelligence.
Through its end-to-end Customer Experience Management (CXM) platform, SandSIV directly contributes to increased operational efficiency, helps accelerate business performance and provides measurable impact on revenues and the bottom-
line.We are looking to strengthen our team which is currently developing the next generation of big data analytics for our Customer Intelligence Hub.
We are looking for a QA Engineer to work on a permanent basis in our team in Kiev (5 minute walk from the Klovska metro station).