Customer Support Expert
SandSIV Group
Киев, Киев
2 днів тому
source : Jobs.org.ua

Requirements : - Fluent English (especially written) is a must- Skill in maintaining documentation for dynamically evolving SaaS solutions-

Focus on quality- Multi-tasking- Technical knowledge or interest with the ability to learn and to resolve technical challenges-

Previous experience on relevant positions would be a plus- Basic knowledge of HTML / CSSIt will be a plus : - Knowledge of Italian language is a big plusConditions : -

Competitive salary in EUR- Office in Business Center near Klovska metro station (5 minutes)- Paid health insurance premium class-

Free meals- Annual big paid vacation with flexible schedule and covered sick leaves- The opportunity of professional growth-

Possible business trips to Switzerland- Welcoming atmosphere (awesome team of professionals always ready to help)Responsibilities : -

Learns the product and writes user guides for customers, as well as maintains FAQs- Tracks and monitors the progress of bug-

fixes and adjustments / improvements including follow-up to resolution of the problem- Resolves or further triages product or service problems by clarifying and analyzing customers’ complaints-

Researches and clarifies solutions to solve customers’ problems- Listens and responds to customers’ needs and concernsAbout the project : SandSIV Switzerland enables leading companies to gather Superior Customer Intelligence.

Through its end-to-end Customer Experience Management (CXM) platform, SandSIV directly contributes to increased operational efficiency, helps accelerate business performance and provides measurable impact on revenues and the bottom-

line.We are looking to strengthen our team which is currently developing the next generation of big data analytics for our Customer Intelligence Hub.

We are looking for a QA Engineer to work on a permanent basis in our team in Kiev (5 minute walk from the Klovska metro station).

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