Level 1 Support engineer
Global Logic
Ukraine, Kyiv
3 днів тому

Description

WeissBeerger is the leading Internet of Things & Big Data solutions provider for bars and restaurants. The connected bar / outlet we have created allows the collection of critical data from each bar with the goal of providing bar owners real-

time insights and understanding of the market to optimize their portfolio, improve their operations and increase their revenue.

Weissbeerger is a part of ABInBev family, and it currently has operations throughout Europe, Asia, North & South America, and Israel.

Our headquarters are located in Tel-Aviv; we have an office in the UK and US with expansion plans on the way!

Requirements

  • We are looking for Level 1 Support engineers to handle customer requests 24 / 7. Our customers are mainly from the UK, Canada, Australia, and Argentina.
  • Client-oriented point of view
  • High level of English, both written and spoken;
  • High speed of typing;
  • Ability to handle business correspondence;
  • Experience with Salesforce and confluence will be a plus;
  • Previous experience in customer service will be a plus;
  • Experience of communication with native speakers will be an advantage;
  • Ability to work in shifts (morning : 9am 5pm, day : 5pm 1 am; and night : 1am 9 pm )
  • Responsibilities

  • Daily communication in English;
  • Provide Level 1 support for the Customers;
  • Handle customer requests via chat, tickets, and phone;
  • Assistance with installation, troubleshooting;
  • Bug identification and escalation;
  • Informative calls to the Customers to collect information and clarify details;
  • Cooperation with other departments;
  • 5 working days per week;
  • Work according to the flexible schedule by shifts (morning : 9am 5pm, day : 5pm 1 am; and night : 1am 9 pm with the possibility to update on request).
  • We Offer

    Exciting Projects : Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-

    defining products using the latest technologies.

    Exciting Projects :

    Collaborative Environment : Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment or even abroad in one of our global centers or client facilities!

    Collaborative Environment :

    Work-Life Balance : GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules.

    Work-Life Balance :

    Professional Development : Our dedicated Learning & Development team regularly organizes certification and technical / soft skill trainings to help you realize your professional goals.

    Professional Development :

    Excellent Benefits : We provide our consultants with competitive compensation and benefits

    Excellent Benefits :

    Fun Perks : We want you to love where you work, which is why we host sports classes, cultural, social and teambuilding activities such as sports competitions and end-

    of-year corporate parties. Our vibrant offices also include dedicated GL Zones and rooftop decks where you can drink coffee or tea with your colleagues over a game of table football or darts!

    Fun Perks : About GlobalLogic

    About GlobalLogic

    GlobalLogic is a full-lifecycle product development services leader that combines chip-to-cloud software engineering expertise and vertical industry experience to help our customers design, build, and deliver their next-

    generation products and digital experiences. We expertly integrate design, complex engineering, and agile delivery capabilities to deliver superior business outcomes for global brands in telecom, automotive, healthcare, technology, media and entertainment, manufacturing, and semiconductor industries.

    Headquartered in Silicon Valley, GlobalLogic employs over 11,000 designers and engineers across the globe. Analysts like NASSCOM and Zinnov have recognized us for being a top company in our field, and we are consistently nominated as a preferred employer by both global HR consultative firms and local job boards.

    By creating a work environment that is exciting and flexible, and by fostering growth through ongoing learning and development programs, we empower our employees to achieve both their professional and personal goals.

    At GlobalLogic, we make amazing products and careers.

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