TraineeJunior Technical Customer Support Representative
Varyence, LLC
Львов, Ukraine
6 днів тому
source : find-job.com.ua

Responsibilities :

  • Respond and assist customers on live chat support requests about setting up and using product;
  • Assist customers on zoom support calls;
  • Work during US Eastern Time hours (4pm 12am local Ukraine time);
  • Help maintain support knowledgebase;
  • Collaborate with development team on support issues;
  • Other duties and projects as assigned by the Director of IT such as local and cloud infrastructure support.

    Experience Needed :

  • Setup, support and troubleshooting of Windows desktops and servers;
  • Setup, support and troubleshooting of Windows AD environments;
  • Network troubleshooting;
  • Basic support of Mac desktops;
  • Basic Linux Shell support and navigation;
  • Physical (on-premise) and virtual (VMware) server support. Windows Server OS upgrades and troubleshooting;
  • Intermediate English level.

    Desired but not Required Qualifications, Experience, and Responsibilities :

  • Understanding and experience with Active Directory;
  • Understanding of Office 365 administration;
  • Server / desktop network configuration, protocols and troubleshooting including (DHCP, DNS configuration).

    Core Personal Competencies :

  • Ability to work with other team members and a desire to help others;
  • Intermediate English verbal and written skills;
  • Excellent attention to detail;
  • Ability to follow-up on tasks and work autonomously;
  • Excellent work ethic and responsive attitude;
  • Self-motivated, organized, and methodical;
  • You must be located within Lviv, within 30 minutes from Lviv, or willing to relocate to Lviv. Initial screening can occur via telephone, however, an in-person interview and background check will be required for any finalization of offer letter for position;
  • Excellent professional and personal references and ability to clear a background check.

    Benefits :

  • Stable working environment where you can develop and grow your skills;
  • Promotional opportunities;
  • Highly competitive salaries;
  • High-growth career path with a rising company; A supportive team that values your input and suggestions and is fun to work with;
  • Premium health insurance coverage;
  • Modern office building with heating, air-conditioning, break rooms, free snacks, meals and espressos;
  • Short walk from City Center;
  • Secure car parking spots;
  • English language classes with native US English speaker;
  • Fun company-sponsored events and activities;
  • Paid training days;
  • Paid vacation days;
  • Paid sick days;
  • Relocation packages available in some situations;
  • Game room with PlayStation 4 and free premium games;
  • Fitness room with workout equipment, yoga mats and relaxing chairs.

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