Respond and assist customers on live chat support requests about setting up and using product;
Assist customers on zoom support calls;
Work during US Eastern Time hours (4pm 12am local Ukraine time);
Help maintain support knowledgebase;
Collaborate with development team on support issues;
Other duties and projects as assigned by the Director of IT such as local and cloud infrastructure support.
Experience Needed :
Setup, support and troubleshooting of Windows desktops and servers;
Setup, support and troubleshooting of Windows AD environments;
Basic support of Mac desktops;
Basic Linux Shell support and navigation;
Physical (on-premise) and virtual (VMware) server support. Windows Server OS upgrades and troubleshooting;
Intermediate English level.
Desired but not Required Qualifications, Experience, and Responsibilities :
Understanding and experience with Active Directory;
Understanding of Office 365 administration;
Server / desktop network configuration, protocols and troubleshooting including (DHCP, DNS configuration).
Core Personal Competencies :
Ability to work with other team members and a desire to help others;
Intermediate English verbal and written skills;
Excellent attention to detail;
Ability to follow-up on tasks and work autonomously;
Excellent work ethic and responsive attitude;
Self-motivated, organized, and methodical;
You must be located within Lviv, within 30 minutes from Lviv, or willing to relocate to Lviv. Initial screening can occur via telephone, however, an in-person interview and background check will be required for any finalization of offer letter for position;
Excellent professional and personal references and ability to clear a background check.
Stable working environment where you can develop and grow your skills;
Highly competitive salaries;
High-growth career path with a rising company; A supportive team that values your input and suggestions and is fun to work with;
Premium health insurance coverage;
Modern office building with heating, air-conditioning, break rooms, free snacks, meals and espressos;
Short walk from City Center;
Secure car parking spots;
English language classes with native US English speaker;
Fun company-sponsored events and activities;
Paid training days;
Paid vacation days;
Paid sick days;
Relocation packages available in some situations;
Game room with PlayStation 4 and free premium games;
Fitness room with workout equipment, yoga mats and relaxing chairs.