TraineeJunior Technical Customer Support Representative
Varyence, LLC
Львов, Ukraine
6 днів тому
source :

Responsibilities :

  • Respond and assist customers on live chat support requests about setting up and using product;
  • Assist customers on zoom support calls;
  • Work during US Eastern Time hours (4pm 12am local Ukraine time);
  • Help maintain support knowledgebase;
  • Collaborate with development team on support issues;
  • Other duties and projects as assigned by the Director of IT such as local and cloud infrastructure support.

    Experience Needed :

  • Setup, support and troubleshooting of Windows desktops and servers;
  • Setup, support and troubleshooting of Windows AD environments;
  • Network troubleshooting;
  • Basic support of Mac desktops;
  • Basic Linux Shell support and navigation;
  • Physical (on-premise) and virtual (VMware) server support. Windows Server OS upgrades and troubleshooting;
  • Intermediate English level.

    Desired but not Required Qualifications, Experience, and Responsibilities :

  • Understanding and experience with Active Directory;
  • Understanding of Office 365 administration;
  • Server / desktop network configuration, protocols and troubleshooting including (DHCP, DNS configuration).

    Core Personal Competencies :

  • Ability to work with other team members and a desire to help others;
  • Intermediate English verbal and written skills;
  • Excellent attention to detail;
  • Ability to follow-up on tasks and work autonomously;
  • Excellent work ethic and responsive attitude;
  • Self-motivated, organized, and methodical;
  • You must be located within Lviv, within 30 minutes from Lviv, or willing to relocate to Lviv. Initial screening can occur via telephone, however, an in-person interview and background check will be required for any finalization of offer letter for position;
  • Excellent professional and personal references and ability to clear a background check.

    Benefits :

  • Stable working environment where you can develop and grow your skills;
  • Promotional opportunities;
  • Highly competitive salaries;
  • High-growth career path with a rising company; A supportive team that values your input and suggestions and is fun to work with;
  • Premium health insurance coverage;
  • Modern office building with heating, air-conditioning, break rooms, free snacks, meals and espressos;
  • Short walk from City Center;
  • Secure car parking spots;
  • English language classes with native US English speaker;
  • Fun company-sponsored events and activities;
  • Paid training days;
  • Paid vacation days;
  • Paid sick days;
  • Relocation packages available in some situations;
  • Game room with PlayStation 4 and free premium games;
  • Fitness room with workout equipment, yoga mats and relaxing chairs.

    Повідомте про це

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Надіслати заяву
    Моя електронна адреса
    Клацнувши по кнопці "# кнопка", я даю згоду neuvoo на обробку моїх даних та надсилання сповіщень електронною поштою, як це детально описано в Політиці конфіденційності neuvoo. Я можу будь-коли відкликати свою згоду або скасувати підписку.