Application Support Consultant
KMD Poland
Kyiv, Ukraine
18 годин тому
source : Just Join IT

Employment contract, Warsaw (Inflancka 4A)You will be a member of the team Customer Support, which is a part of the R&D department of Edlund A / S organization - a leading Scandinavian provider of specialized IT solutions for the administration of the life and pension industry.

The team will be responsible for ensuring strong efficient customer support and drive continuous improvements, across products and customers.

Especially our SaaS solutions and our new state-of-the-art industry solution.

As the team is new you will to a large extend have the opportunity to affect your everyday work and the processes around After morning coffee, you will be :

  • Analyzing, de-bugging, solving, dispatching, and following-up on support cases from customers
  • Engaging with development- / technical teams
  • Help drive support processes based on ITIL
  • Continuously improvement improve customer experience and our internal way of working
  • Drive problem management and building and maintaining knowledge database
  • SLA monitoring
  • We want you in our team if you :

  • Have a minimum of 3 years of experience from a similar position or maybe you have a background as a tester or developer
  • Have an academic background in computer science or related fields
  • Have experience within the Microsoft stack
  • Have strong English both in speaking and writing
  • We are a perfect match if you, additionally :

  • Have experience in insurance or banking systems
  • Have experience from working in distributed teams across countries
  • Have a positive can-do attitude and quality-oriented mindset
  • Have an ability to learn quickly
  • Have experience with ITIL
  • Have experience with ServiceNow as an ITSM tool
  • Know the Danish language.
  • You will love working with us because of : · Professional Development

  • Grow in your role
  • Enjoy on-site meetups
  • Participate in conferences in Poland and abroad
  • Take part in the Internal Mobility Program
  • Scandinavian Culture and Workplace
  • Earn Competitive salary
  • Enjoy MyBenefit Cafeteria system with a wide range of services
  • Make the most of your work and life
  • Sport & passion communities and CSR initiatives
  • Work in a human-oriented company
  • Use high-level equipment
  • Feel good at a green and ergonomic office and enjoy surprise treats
  • Meaningful and impactful work
  • Make an impact that lasts - create and implement technological solutions
  • And improve the lives of millions of people in the public and private sectors
  • Talented and Trusted People
  • Cooperate with open-minded colleagues
  • Work with experienced managers in an atmosphere full of trust
  • Copyright KMD 2021 (C)

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